Feedback form plugin for Koha
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The Koha OPAC is a functionality rich environment with plenty of scope for user interaction and use. However, one standard feature of most Web 2.0 applications - a feedback form that users can use to leave a message to the admins, was missing in Koha. The AskALibrarian koha plugin is meant to address that gap as an integrated 'koha-native' solution that uses Koha's plugin system to deliver the feedback form functionality to Koha.

How does it work

The plugin adds a bootstrap modal feedback form as a menu option on the navbar at the top of the Koha OPAC. On submission of the form by the user / visitor, the information is submitted via an AJAX call to a Perl script (i.e. on the staff client side. The script invokes the required sub-routines from the plugin to do two things : (a) send the user an acknowledgement of the submitted input at the email address, it provided is reachable and (b) store the submitted data in the koha_plugin_com_l2c2technologies_askalibrarian_feedback table in the Koha database. A callback sends up an alert popup on the OPAC, informing if it has successfully captured the data.

What is a Koha plugin

Koha’s Plugin System (available in Koha 3.12+) allows us to add additional tools and reports to Koha that are specific to our library. Plugins are installed by uploading KPZ ( Koha Plugin Zip ) packages. A KPZ file is just a zip file containing the Perl files, template files, and any other files necessary to make the plugin work.


From the release page we can download the relevant *.kpz file


Upload the KPZ ( Koha Plugin Zip ) package (downloaded in the previous step) by going to Administration -> Manage plugins -> Upload plugin.

Preparations that are required before installation.

The plugin system needs to be turned on by a system administrator. To set up the Koha plugin system we must first make some changes to our Koha instance.

  • Change <enable_plugins>0<enable_plugins> to <enable_plugins>1</enable_plugins> in your instance's koha-conf.xml file
  • You will also need to enable your UseKohaPlugins system preference.

AskALibrarian plugin generates email-based user notifications. So, we must also have email configured and working for our Koha. The KohaAdminEmailAddress system preference must be setup correctly. The plugin uses the email specified in it to send out the user notifications.

Post installation configuration

N.B. Koha will install the KPZ file into /var/lib/koha/<instance_name> directory. For the example used in this README, our <instance_name> is covas. Your instance name will be different. So you must remember to change it to your Koha instance name when applying the next step.

Since the feedback form needs to access the from the OPAC and we do not want it to set off false XSS attack alarms, we have to add the following change to the Apache configuration of our Koha instance (hint: look for /etc/apache/sites-available/<instance_name.conf>) .

ScriptAlias / "/var/lib/koha/covas/plugins/Koha/Plugin/Com/L2C2Technologies/AskALibrarian/"

Alias /plugin/ "/var/lib/koha/covas/plugins/"
# The stanza below is needed for Apache 2.4+
<Directory /var/lib/koha/covas/plugins/>
     Options Indexes FollowSymLinks
     AllowOverride None
     Require all granted

IMPORTANT: Remember to change all references from covas to that of your own instance name.

Configuring the plugin

The AskALibrarian plugin allows you to capture an additional data point - User type. During installation, a blank Local use system preference is added - UserDesignation. If you want to use this optional field, you should configure it before proceeding further.

The UserDesignation sys pref accepts a set of values delimited by | (the pipe symbol). Below is an example of the set of values we used for a particular client:

 Student|Research Scholar|Faculty|Staff|Visitor|Others

Go to Administration -> Manage plugins, click on the 'Configure' option from the Actions drop-down of the "Ask A Librarian" plugin. We will need to Enable the plugin from here. Once enabled, refresh the OPAC page to see the new option on Koha's navbar menu at the top edge of the OPAC.


The plugin provides 2 sets of options for reports - (a) to show the entire feedback table contents OR (b) restricted between from and to dates. Further we have the option to view the report rendered as HTML on the browser or download it as a CSV (comma separate value) file.

The report module is accessible via More -> Reports -> Report plugins -> Ask A Librarian -> Actions -> Run report.


The plugin can be uninstalled by selecting the Uninstall option from the Actions drop-down for the Ask A Librarian plugin. On uninstallation, you will lose all the feedback received by this plugin as the table with user feedback data will be deleted along with the code insertions made by the Configure option into the OPACUserJS and OpacHeader system preferences as well as the UserDesignation local user system preference.

HINT: On a production system you may wish to comment out the uninstall() sub-routine in the file.