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Zendesk API Client

API version support

This client only supports Zendesk's v2 API. Please see our API documentation for more information.



gem install zendesk

will not install this version of the API client. To install this client, either clone this repository and run

rake install

or add it to a Gemfile like so:

gem "zendesk", :git => "git://", :tag => "v0.0.1"


Configuration is done through a block returning an instance of Zendesk::Client. The block is mandatory and if not passed, a Zendesk::ConfigurationException will be thrown.

Zendesk.configure do |config|
  # Mandatory:

  # Must be https URL unless it is localhost or
  config.url = ""

  config.username = "test.user"
  config.password = "test.password"

  # Optional:

  # Retry uses middleware to notify the user
  # when hitting the rate limit, sleep automatically,
  # then retry the request.
  config.retry = true
  # Log prints out requests to STDOUT
  config.log = true
  # Changes Faraday adapter
  config.adapter = :patron

  # Merged with the default client options hash
  config.client_options = { :ssl => false }

  # When getting the error 'hostname does not match the server certificate' 
  # use the API at

Note: This Zendesk API client only supports basic authentication at the moment.


The result of configuration is an instance of Zendesk::Client which can then be used in two different methods.

One way to use the client is to pass it in as an argument to individual classes., :id => 1, :priority => "urgent") # doesn't actually send a request, must explicitly call #save
Zendesk::Ticket.create(client, :ticket => { :subject => "Test Ticket", :description => "This is a test", :submitter_id =>, :priority => "urgent")
Zendesk::Ticket.find(client, :id => 1)
Zendesk::Ticket.delete(client, :id => 1)

Another way is to use the instance methods under client. => 1) => { :subject => "Test Ticket", :description => "This is a test", :submitter_id =>, :priority => "urgent" }) => 1)

The methods under Zendesk::Client (such as .tickets) return an instance of Zendesk::Collection a lazy-loaded list of that resource. Actual requests may not be sent until an explicit Zendesk::Collection#fetch, Zendesk::Collection#to_a, or an applicable methods such as #each.


Zendesk::Collections can be paginated:

tickets =
next_page =
previous_page = tickets.prev


Callbacks can be added to the Zendesk::Client instance and will be called (with the response env) after all response middleware.

client.insert_callback do |env|
  if env[:status] == 404
    puts "Invalid request"

Resource management

Individual resources can be created, modified, saved, and destroyed.

ticket =[0] # Zendesk::Ticket.find(client, :id => 1)
ticket.priority = "urgent"
ticket.attributes # => { "priority" => "urgent" } # Will PUT => true
ticket.destroy # => true, { :priority => "urgent" })
ticket.new_record? # => true # Will POST

Special case: playlists

Views can be played using different syntax than normal resources. Playlists are started with:'incoming')

OR, id)

Playlists are automatically started server-side when created and can then be played using the Zendesk::Playlist#next method. Also available is the Zendesk::Playlist#each method which takes a block and will successively get and yield each ticket until the end of the playlist.

playlist.each do |ticket|
  ticket.status = "solved"

Special case: Custom resources paths

API endpoints such as tickets/recent or topics/show_many can be accessed through chaining. They will too return an instance of Zendesk::Collection.
client.topics.show_many(:verb => :post, :ids => [1, 2, 3])

Special Case: Current user

Use either of the following to obtain the current user instance:

client.users.find(:id => 'me')

Attaching files

Files can be attached to tickets using either a path or the File class and will be automatically uploaded and attached.

ticket =
ticket.uploads << "img.jpg"
ticket.uploads <<"img.jpg")


  • Search class detection
  • Nested association saving
  • DateTime parsing
  • Automatic parameter wrapping
  • Testing

Note on Patches/Pull Requests

  1. Fork the project.
  2. Make your feature addition or bug fix.
  3. Add tests for it. This is important so I don't break it in a future version unintentionally.
  4. Commit, do not mess with rakefile, version, or history. (if you want to have your own version, that is fine but bump version in a commit by itself I can ignore when I pull)
  5. Send me a pull request. Bonus points for topic branches.

Supported Ruby Versions

Tested with Ruby 1.8.7 and 1.9.3 Build Status