A Magento Module for creating tickets to orders
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Order Tickets, a Magento extension

This Magento extension add a system of tickets into orders. It helps then to improve communication between customers and after-sale service.


  • Customers can add message to their orders
  • Administrators can reply to these message in BO
  • Administrators can change status of a chat
  • Different message can be seen in BO in a global grid, into orders and into customer account
  • Administrators can create new ticket directly in BO or delete them
  • Email notification send to administrator about new tickets posted by customers
  • Possibility of disabling answer for closed tickets


  1. Install extension through Magento downloader or with pear. Extension can be found on Magento Connect Order Tickets page.
  2. Refresh Cache
  3. If you use Magento Compilation, run compilation process through back office (System > Tools > Compilation)
  4. For receiving automatically email about new tickets set correct email recipients in BO System > Configuration > Sales > Orders tickets
  5. You can also change frequency for receiving this emails by changing cron expression at the same place. By default emails are send every day at 2:42 and 14:42
    More about cron expression


This extension is compatible with:

  • Magento CE 1.6, 1.7 and 1.8
  • Magento EE 1.11, 1.12 and 1.13


Extension available in:

  • English
  • French
  • Spanish

Bug Reports

If you find a bug, you can create a ticket.

More informations

Check Magento Connect Order Tickets page for more details.


Order tickets extension is licensed under AFL 3.0 license.