[Bug]Bad gateway (unable to access Chat GPT)

[Sollomon666]

Paying user unable to access their ChatGPT and no noticeable steps to correct the issue or any emailing expressing issue with the outage or delay. Anyone have any clarity on this?

Version

0.12

Bug description

The web server reported a bad gateway error.

Ray ID: 7ab01e022aa9841f
Your IP address: xxxxxxxxxxxxxxxxxx
Error reference number: 502
Cloudflare Location: Vancouver

OS

Windows 10

Environment

No response

[aldrinor]

The web server reported a bad gateway error.

Ray ID: 7ab122f7b97d2813
Your IP address: XXXXXXXX
Error reference number: 502
Cloudflare Location: Seattle

[notepadgamer]

Ray ID: 7ab14615fc6d0751
Your IP address: 86.24.57.5
Error reference number: 502
Cloudflare Location: Manchester

[gristlekinginc]

Ray ID: 7ab1542aa8b42f5c
Your IP address: 70.166.5.168
Error reference number: 502
Cloudflare Location: Los Angeles

[joanperamasc]

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab15c5a3c5f0ddd
Your IP address: 177.91.253.89
Error reference number: 502
Cloudflare Location: Santiago

[joshgpurvis]

The web server reported a bad gateway error.

Ray ID: ***
Your IP address: ***
Error reference number: 502
Cloudflare Location: Los Angeles

[LaKing]

Same here, from Budapest

[optihello]

Same, Seattle

[argopi]

same, Seoul

[riverviewlegal]

Same, Toronto.

[MyNameIsSwen]

Same, Frankfurt/Germany

[derkzomer]

Yes. Sydney.

[AlexanderGriffin]

Same:

Error reference number: 502
Cloudflare Location: Detroit

[concernedsebster]

same, Los Angeles
Ray ID: 7ab1bf98eac07cfe
Your IP address:
Error reference number: 502
Cloudflare Location: Los Angeles

[commoddity]

Same, Vancouver.

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab1c3b24fe38426
Your IP address:
Error reference number: 502
Cloudflare Location: Vancouver

[aldrinor]

https://status.openai.com/

[4everKerrigan]

Same, Auckland, New Zealand.

Ray ID: 7ab1db653d8c1c4d
Your IP address: 115.189.94.212
Error reference number: 502
Cloudflare Location: Auckland

[dworac]

Same México

The web server reported a bad gateway error.

Ray ID: 7ab1d1fbdfb89a59
Your IP address: ***********
Error reference number: 502
Cloudflare Location: Mexico City

[LynnDemarest]

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab2071d2aec328b
Your IP address: 2601:587:4300:cb10:75aa:e393:fe18:b70
Error reference number: 502
Cloudflare Location: Miami

[jagadeesh-bl]

Same
The web server reported a bad gateway error.

Ray ID: 7ab2091bf94379e9
Your IP address: 2405:201:c00a:48:1c29:8073:b4aa:7903
Error reference number: 502
Cloudflare Location: Hyderabad

[tim-g-provectusalgae]

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab21ad4e999a83e
Your IP address: 120.151.131.162
Error reference number: 502
Cloudflare Location: Sydney

[Shaden09]

The web server reported a bad gateway error.

Ray ID: 7ab21993afee6ff7
Your IP address:
Error reference number: 502
Cloudflare Location: Ashburn

[WeissW]

The web server reported a bad gateway error.

Ray ID: 7ab23e581b20c620
Your IP address: why would I tell you
Error reference number: 502
Cloudflare Location: Seattle

[printWSL]

The web server reported a bad gateway error.

Ray ID: xx
Your IP address: x
Error reference number: 502
Cloudflare Location: Tokyo

[vinz-nemsu]

The web server reported a bad gateway error.

Ray ID: 7ab2590a6f0c3e32
Your IP address: ?
Error reference number: 502
Cloudflare Location: Singapore

[efpacc]

Same problem here, are they even paying attention?

The web server reported a bad gateway error.

Ray ID: *******
Your IP address: ********
Error reference number: 502
Cloudflare Location: Newark

[dworac]

God knows why this is happening but sounds like cloudflare is wrongly detecting spam? It started happening to me yesterday after I reloaded the website a couple of times.

[efpacc]

Ironically the free one is working using google log in, so it is just the paid one, on the contrary they should be prioritizing fixing that issue instead of the free guys.

[emilyr629]

Same problem. In Ohio. Ugh

[Creddi]

Same here

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab6b6aa1a180a40
Your IP address: x
Error reference number: 502
Cloudflare Location: Stockholm

[gdnawill]

Same, using Google federated login

Ray ID: 7ab6e1c23fa5ad4b
Your IP address: 67.39.145.192
Error reference number: 502
Cloudflare Location: Atlanta

Of note, cannot create login acct using same email or "reset password" to create site local user/pw. Create new process fails due to Identity provider mismatch for the existing federated login email Bad gateway
The web server reported a bad gateway error.

Issue reported via site chatbot 3/20, 3/21

[efpacc]

They don't seem to even know or acknowledge this is happening. Paid software shouldn't be down for 2 days, even just one hour is really really bad customer service, cancelling premium as soon as I get access bad and leaving a bad review right now about the pro version. It seems these is their normal since I am seeing really bad reviews already about the pro services. leave yours too, maybe the marketing department will care. https://www.trustpilot.com/review/openai.com

[Agusteando]

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab6e2966cd49a4d
Your IP address: xxx
Error reference number: 502
Cloudflare Location: Mexico City

[efpacc]

I already reached sales to complain and already asked for a refund. Here is a free refund me my money template generated by the free chat gpt version that free users can use but not paying customers:

the email goes to: refunds@openai.com

Subject: Refund Request for ChatGPT Plus Subscription

Dear OpenAI Customer Support Team,

I am writing to request a refund for my ChatGPT Plus subscription. The service has been down for two days now, and there has been no communication from OpenAI about the issue. As a paying customer, I am extremely disappointed with the lack of support and attention given to paid subscribers.

I have seen numerous complaints and frustrations from other customers on this Github issue feed: #671. It is unacceptable that paid subscribers are being ignored and left in the dark while free users are receiving priority attention.

I understand that technical issues can be complex, but the lack of transparency and communication from OpenAI is unacceptable. As a result, I would like a full refund for my ChatGPT Plus subscription.

Thank you for your attention to this matter. I hope to receive a prompt response regarding my refund request.

Sincerely,
[Your Name]

[maelp]

I have the same issue, is it being looked into?

[montoulieu]

The negligence to paid customers is unacceptable.
Either slash the price while we beta test your product or get ready for mass refunds and account cancelations.

[emilyr629]

The negligence to paid customers is unacceptable.
Either slash the price while we beta test your product or get ready for mass refunds and account cancelations.

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.

When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️

It’s super annoying but they aren’t just ignoring people who pay.

[montoulieu]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.

When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️

It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap.
SSO problem or not, I can't access the product I paid for and have been attempting to rely on.
It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

[emilyr629]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.
When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️
It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap. SSO problem or not, I can't access the product I paid for and have been attempting to rely on. It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

It’s not constantly down though. This is the first time I’ve ever had a problem at all.

They should absolutely issue some refunds for the time it’s been down. Two days is ridiculous, but when you look at the product overall, I think $20 a month is a fair price.

[H0w4rd]

Since the yesterday's afternoon...

Bad gateway
The web server reported a bad gateway error.

Ray ID: 7ab780b7d90ab34e
Your IP address: xxx.xx.xx.xxx
Error reference number: 502
Cloudflare Location: Prague

[efpacc]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.
When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️
It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap. SSO problem or not, I can't access the product I paid for and have been attempting to rely on. It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

It’s not constantly down though. This is the first time I’ve ever had a problem at all.

They should absolutely issue some refunds for the time it’s been down. Two days is ridiculous, but when you look at the product overall, I think $20 a month is a fair price.

The price is affordable for sure, that's literally a beer here in New York. But the issue is not the $20 dollars is the breach of trust. Also consider the low pricing a causality of having billions of users, is a discount for volume so it is not that cheap in that sense.

Any paid service should strive to be online or at the very least give priority to paid customers. That is not the case here, perhaps because I am also a UX designer is that I'm extra picky about how wrong this is. It is unacceptable that a company that is collecting 20 dollars from 100 million active users making an estimated 70 million dollars to have their paid product down for 2 days and have 0 customer service for it.

Assuming a conversion rate of around 2-5% (which is a standard rate for a subscription-based service), we can estimate the number of paying customers for a product that has 100 million active users.

If we take the midpoint of the conversion rate (i.e., 3.5%), we can calculate the number of paying customers as follows:

• Number of paying customers = 100 million * 0.035 = 3.5 million

• Therefore, the product would have approximately 3.5 million paying customers.

• If each paying customer is paying $20 per month for the product, then the monthly revenue generated by the product would be:

• Monthly revenue = 3.5 million * $20 = $70 million

So based on these assumptions, a product that costs $20 per month and has 100 million active users with a standard conversion rate of 2-5% could potentially generate monthly revenue of around $70 million.

Of course, it's important to note that these are just estimates and there are many factors that could affect the actual number of paying customers and revenue generated.

[emilyr629]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.
When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️
It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap. SSO problem or not, I can't access the product I paid for and have been attempting to rely on. It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

It’s not constantly down though. This is the first time I’ve ever had a problem at all.

They should absolutely issue some refunds for the time it’s been down. Two days is ridiculous, but when you look at the product overall, I think $20 a month is a fair price.

I absolutely agree. I think maybe I’m not wording my responses right.

I absolutely agree that it’s wrong for this service to be down for 2 days with 0 customer service options or notifications or communication of any kind. I 100% believe they should be fixing the problem ASAP and issuing refunds.

I just meant the issue isn’t a paid subscriber issue. Everyone who uses SSO to sign in is having problems, not just paid subscribers. So idk if they can fix it for paid subscribers faster? I think once it’s fixed it’s fixed for everyone.

[efpacc]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.
When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️
It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap. SSO problem or not, I can't access the product I paid for and have been attempting to rely on. It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

It’s not constantly down though. This is the first time I’ve ever had a problem at all.
They should absolutely issue some refunds for the time it’s been down. Two days is ridiculous, but when you look at the product overall, I think $20 a month is a fair price.

I absolutely agree. I think maybe I’m not wording my responses right.

I absolutely agree that it’s wrong for this service to be down for 2 days with 0 customer service options or notifications or communication of any kind. I 100% believe they should be fixing the problem ASAP and issuing refunds.

I just meant the issue isn’t a paid subscriber issue. Everyone who uses SSO to sign in is having problems, not just paid subscribers. So idk if they can fix it for paid subscribers faster? I think once it’s fixed it’s fixed for everyone.

I understand, actually not sure if you are aware but free accounts can use SSO, I am actually logged in to my free account using SSO right now, it is unfortunately happening just to paid accounts. So that's why I am so fired up hehe. thanks for the replies though :)

[junoteam]

Same for me:

Bad gateway

The web server reported a bad gateway error.

Ray ID: 7ab83b1e68288e4e
Your IP address: 88.88.88.88
Error reference number: 502
Cloudflare Location: worls

[portseif]

Unfortunately, I had to resort to creating an alternative account that doesn't use SSO, which worked.

While I acknowledge their rapid growth, they should at least release a press statement or some form of official communication acknowledging the ongoing issues and outlining their commitment to addressing them.

[ERPedersen]

An employee from OpenAI has stated in an issue posted on their Github tracker, that he has notified the development team of the problem.

We know the following now:

• The issue involves signing in with Google, for both paid and free users.
• The only way to circumvent this, and access the application is to invite a new user to your account, and use that user to sign in, or create an entirely new account.
• The development team has been notified about the problem.

Please refrain from posting in this thread if you do not have any new information about the issue. This is an open source repo, for a piece of software that allows you to access ChatGPT as a desktop application - not a chat forum. No one from OpenAI is going to read your message here. Things such as "I lost 20 USD", "Give me my money back" and posting your Ray ID from CloudFlare is not going to help anything but notice the 80+ participants following this thread as well as the contributors of this repository.

[efpacc]

An employee from OpenAI has stated in an issue posted on their Github tracker, that he has notified the development team of the problem.

We know the following now:

* The issue involves signing in with Google, for both paid and free users.

* The only way to circumvent this, and access the application is to invite a new user to your account, and use that user to sign in, or create an entirely new account.

* The development team has been notified about the problem.

Please refrain from posting in this thread if you do not have any new information about the issue. This is an open source repo, for a piece of software that allows you to access ChatGPT as a desktop application - not a chat forum. No one from OpenAI is going to read your message here. Things such as "I lost 20 USD", "Give me my money back" and posting your Ray ID from CloudFlare is not going to help anything but notice the 80+ participants following this thread as well as the contributors of this repository.

Thanks for sharing, good to know you are not directly involved, sorry about the spam I guess. have a nice day and thanks again :)

[emilyr629]

I mean at $20/month it’s super cheap. Also, this isn’t a paid subscriber problem. It’s an SSO problem. Anyone trying to sign in via SSO can’t get in. I opened another account that doesn’t use SSO and it’s fine.
When the issues is fixed I’ll have them cancel one account. 🤷🏼‍♀️
It’s super annoying but they aren’t just ignoring people who pay.

$20 a month for a product that is constantly down or flat out doesn't work is not cheap. SSO problem or not, I can't access the product I paid for and have been attempting to rely on. It puts a bad taste in my mouth and is not right, wether you are experiencing the problem or not.

It’s not constantly down though. This is the first time I’ve ever had a problem at all.
They should absolutely issue some refunds for the time it’s been down. Two days is ridiculous, but when you look at the product overall, I think $20 a month is a fair price.

I absolutely agree. I think maybe I’m not wording my responses right.
I absolutely agree that it’s wrong for this service to be down for 2 days with 0 customer service options or notifications or communication of any kind. I 100% believe they should be fixing the problem ASAP and issuing refunds.
I just meant the issue isn’t a paid subscriber issue. Everyone who uses SSO to sign in is having problems, not just paid subscribers. So idk if they can fix it for paid subscribers faster? I think once it’s fixed it’s fixed for everyone.

I understand, actually not sure if you are aware but free accounts can use SSO, I am actually logged in to my free account using SSO right now, it is unfortunately happening just to paid accounts. So that's why I am so fired up hehe. thanks for the replies though :)

I didn’t realize that. I’m sorry! That pisses me off too.

I can use my free account to but it doesn’t use SSO. Now I’m properly outraged.

[concernedsebster]

still seeing the same error message when logging in via Safari or Chrome on Mac, but not via Safari on iOS 🤔

[derkzomer]

Went ahead and got a new plus subscription on another account. That works. I'll ask for refund at some point in the future for the one not working.

…

On Wed, Mar 22, 2023, 8:15 AM concernedsebster ***@***.***> wrote: still seeing the same error message when logging in via Safari or Chrome on Mac, but not via Safari on iOS 🤔 — Reply to this email directly, view it on GitHub <#671 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABJ5ZLPZNGLP526HAC2CJ4TW5IK6RANCNFSM6AAAAAAWBPKI74> . You are receiving this because you commented.Message ID: ***@***.***>

[emilyr629]

Went ahead and got a new plus subscription on another account. That works. I'll ask for refund at some point in the future for the one not working.
…

I did the same thing

[estevaosoares]

Same here:

Ray ID: 7ab994a2499eac9b
Your IP address: 177.137.146.200
Error reference number: 502
Cloudflare Location: Ribeirao Preto

[Emiliodm]

same here

The web server reported a bad gateway error.

Ray ID: 7ab9a99128451277
Your IP address: 65.212.115.2
Error reference number: 502
Cloudflare Location: Miami

[mzkmnk]

fixed!

[ashoklathwal]

Check out this article on bad gateway error in ChatGPT. Hope it will help you

[efpacc]

Got a message from one of their employees I reached earlier on LinkedIn, I messaged them all lol. He said he made them aware, and it seems to be working now, so hopefully is the same for everyone.

[derkzomer]

Love the hustle. Thanks. Derk Zomer

…

On Wed, Mar 22, 2023 at 15:14:47, efpacc ***@***.***> wrote: Got a message from one of their employees I reached earlier on LinkedIn, I messaged them all lol. He said he made them aware, and it seems to be working now, so hopefully is the same for everyone. — Reply to this email directly, view it on GitHub <#671 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABJ5ZLO5ORRWFD5KBXU5ZQ3W5J4DPANCNFSM6AAAAAAWBPKI74> . You are receiving this because you commented.Message ID: ***@***.***>

[cnrat]

Got a message from one of their employees I reached earlier on LinkedIn, I messaged them all lol. He said he made them aware, and it seems to be working now, so hopefully is the same for everyone.

Fixed it is!!! Thank you.

[pranavan-rbg]

Working now