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Support Services

By `Lex Li`_

This page shows you what are the support services provided by LeXtudio.

In this article:

Professional Support Services

Professional Support helps you address problems encountered with the development, deployment and management of #SNMP products (#SNMP Library, its samples, and Pro Edition) in business environments.

Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents. Professional Support incidents focus on troubleshooting a specific problem, error message, or functionality that is not working as intended for #SNMP products. An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online. Response time will be between 2 and 8 hours, depending on severity of incident.

Contract Types Price To Purchase Business hours To submit incident
Professional Support Single Incident $259 USD for one incident Buy Single 7:00 PM – 10:00 PM Eastern Time Zone, Monday through Friday, excluding public holidays Get Started
Professional Support 5-Pack Annual Support Contract $1289 USD for five incidents Buy Multiple 7:00 PM – 10:00 PM Eastern Time Zone, Monday through Friday, excluding public holidays Get Started

Business-critical after-hours support is available for $515 USD per incident and provides support only for business-critical issues. Service is available after business hours, on weekends, and during public holidays. To purchase after-hours support, please contact the support team .

Advisory Services

Professional Advisory services are designed for developers, IT professionals and small and medium business customers to provide advice and information to enable customers to deliver their own solution, e.g. providing recommendations and best practices for design, development and deployment, leveraging #SNMP products and technologies. This offering does not include hands on configuration, writing custom code, onsite consulting, root cause analysis or account management.

Professional Advisory services are provided for the same price as a Professional Support incident, and the delivery time is expected be similar to a support incident, typically 2 to 3 hours. Requests may be rescoped to fit the limited delivery time or the service may be declined. Professional Advisory services are available during normal business hours: 7:00 PM – 10:00 PM Eastern Time Zone Monday to Friday, excluding public holidays. Response time will be 8 hours. Simply contact the support team , stating that you want Professional Advisory Services.