From 7ae4dbe44dd8677edf74a2190336dad7351b4328 Mon Sep 17 00:00:00 2001 From: Andy Stevens Date: Wed, 23 Jan 2019 11:39:11 -0500 Subject: [PATCH 1/9] Rough Draft --- .../how-to-resell-linode-services/index.md | 68 +++++++++++++++++++ 1 file changed, 68 insertions(+) create mode 100644 docs/platform/how-to-resell-linode-services/index.md diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md new file mode 100644 index 00000000000..7af29882169 --- /dev/null +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -0,0 +1,68 @@ +--- +author: + name: Linode Community + email: docs@linode.com +description: 'How to resell Linode services using the Linode API, and how to get started with the Linode referral program.' +keywords: ['resell','linode','services','reseller','referall','code'] +license: '[CC BY-ND 4.0](https://creativecommons.org/licenses/by-nd/4.0)' +published: 2019-01-22 +modified: 2019-01-22 +modified_by: + name: Linode +title: "How to Resell Linode Services" +contributor: + name: Linode +external_resources: +- '[Link Title 1](http://www.example.com)' +- '[Link Title 2](http://www.example.net)' +--- + +Linode allows the reselling of its services to third-party customers. This guide is meant to walk you through the process of becoming a reseller. + +{{< note >}} +While Linode does allow the reselling of its services, Linode does not currently have a special reseller program. This means that Linode does not offer discounted pricing for resellers, and does not currently have any white-box software to aid in reselling, like WHMCS plugins. + +However, Linode does have a referral program. For more information on Linode's referall program, read the [referall codes section](#referral-codes). +{{}} + +## What is a Reseller + +A reseller is any person or entity that charges a third-party for Linode services, acting as a kind of middleman. This means that you are free to charge clients for full or partial access to Linode services, either through the use of the Linode API or by giving a client access to Linode services you have provisioned on their behalf. + +There are a variety of reasons one might want to resell Linode services. One of the most common reasons developers and engineers become resellers is that they use Linode to test, develop, and/or host their client's websites and apps, and in doing so need to bill those clients for charges accrued by this process. Maybe the company in question creates custom WordPress installations for their customers on Linode. Or maybe an app development company needs a backend database for a customer's app and they choose to use Linode for that service. In both cases it makes sense that those companies would become Linode resellers. + +Of course, there is nothing stopping an individual from creating a fully-fledged hosting company based on Linode services, and in fact some entities have done just that. Linode offers a robust API that is capable for doing everything that the Cloud Manager is capable of doing. For more information, visit the [API section of this guide](#linode-api). + +## Referral Codes + +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to recieve $20 in credit when they sign up. That credit will be applied to your account so long as the referral stays active as a customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). + +## Limitations of Reselling Linode Services + +Becoming a reseller comes with some limitations: + +- All resellers, and the customers of resellers, are bound to [Linode's Terms of Services](https://www.linode.com/tos) (ToS). If for any reason a customer of a Linode reseller breaks Linode's ToS, it is the reseller who will be held accountable. If you are planning on becoming a reseller it is a good idea to carefully craft a ToS of your own that is in accordance to Linode's ToS. + +- All resellers, and the customers of resellers, are bound to [Linode's Acceptable Use Policy](https://www.linode.com/aup) (AUP). If for any reason a customer of a Linode reseller breaks Linode's AUP, it is the reseller who will be held accountable. + +- Payments are to be made directly to Linode by the reseller. If a customer of a reseller fails to make a payment, the reseller is still responsible for their monthly payment to Linode. + +- Customer Support does not extend to the customers of resellers. Only resellers have access to Linode Customer Support, and only for those areas outlined by Linode's ToS. For a more detailed explanation on the scope of Support, [consult our Support guide](/docs/platform/billing-and-support/support/#scope-of-support). + +## How to Resell Linode Service + +### Linode API + +The best way to resell Linode services is through the use of the Linode API. The Linode API provides programmatic access to the full suite of Linode services. As a reseller, you could set up a custom user interface to only allow the select features you want available to your customers. For instance, it's entirely possible to create a UI that enables only 4GB Linodes to be deployed, and to have those Linodes automatically added to a NodeBalancer. For a tutorial on how to use the Linode API, check out our [Getting Started with the Linode API](/docs/platform/api/getting-started-with-the-linode-api/) guide. For a comprehensive view of the Linode API, see Linode's [API documentation](https://developers.linode.com/api/v4). For a list of Linode API libraries and tools, head over to our [developer portal](https://developers.linode.com/libraries-tools/). + +### Limited Cloud Manager Account + +If you'd like to be able to give reseller customers access to parts of the Cloud Manager without developing a new user interface, you can create a limited user account in the Cloud Manager. To create a limited user account, navigate to the **Accounts** page in the sidebar, then select the **Users** tab. Click **Add a User**. You will be able to provide granular account access for the customer. For more information, see the [Linode Account Access section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#linode-account-access) + +{{< note >}} +The Cloud Manager does not tie Cloud Manager accounts to accounts that users create on Linodes. If you need to revoke a customer's account in the Cloud Manager you might also have to purge their accounts on any Linodes they might have access to. +{{}} + +### Limited Linux User Account + +A reseller might provide a customer with limited access to a Linode by creating an account for them with Linux. This provides the customer with access to their server, without access to the features of the Linode API or the Cloud Manager. For a hosting provider reseller looking to grant access to the Linux environment this is often the best solution. For more information on setting up a Linux account for your clients, visit the [SSH section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#ssh-logins) guide. \ No newline at end of file From 548548f822ec0e05491b0b65f59d2a3b5d036c87 Mon Sep 17 00:00:00 2001 From: Andy Stevens Date: Wed, 23 Jan 2019 11:42:10 -0500 Subject: [PATCH 2/9] Removed External Resources --- docs/platform/how-to-resell-linode-services/index.md | 3 --- 1 file changed, 3 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index 7af29882169..724ca2684d5 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -12,9 +12,6 @@ modified_by: title: "How to Resell Linode Services" contributor: name: Linode -external_resources: -- '[Link Title 1](http://www.example.com)' -- '[Link Title 2](http://www.example.net)' --- Linode allows the reselling of its services to third-party customers. This guide is meant to walk you through the process of becoming a reseller. From f861505722b207182d1d4bcf01a9473f45120812 Mon Sep 17 00:00:00 2001 From: Andy Stevens Date: Wed, 23 Jan 2019 11:52:54 -0500 Subject: [PATCH 3/9] Vale fixes --- docs/platform/how-to-resell-linode-services/index.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index 724ca2684d5..b5f15bdab08 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -19,7 +19,7 @@ Linode allows the reselling of its services to third-party customers. This guide {{< note >}} While Linode does allow the reselling of its services, Linode does not currently have a special reseller program. This means that Linode does not offer discounted pricing for resellers, and does not currently have any white-box software to aid in reselling, like WHMCS plugins. -However, Linode does have a referral program. For more information on Linode's referall program, read the [referall codes section](#referral-codes). +However, Linode does have a referral program. For more information on Linode's referral program, read the [referral codes section](#referral-codes). {{}} ## What is a Reseller @@ -32,7 +32,7 @@ Of course, there is nothing stopping an individual from creating a fully-fledged ## Referral Codes -As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to recieve $20 in credit when they sign up. That credit will be applied to your account so long as the referral stays active as a customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 in credit when they sign up. That credit will be applied to your account so long as the referral stays active as a customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). ## Limitations of Reselling Linode Services From 6a406c3508caf9c0de766c3b5e545de677a468ea Mon Sep 17 00:00:00 2001 From: Andy Stevens Date: Thu, 24 Jan 2019 11:31:52 -0500 Subject: [PATCH 4/9] Updated guide thesis and improved readability. --- .../how-to-resell-linode-services/index.md | 24 +++++++++---------- 1 file changed, 12 insertions(+), 12 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index b5f15bdab08..566b3bc76e8 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -14,31 +14,31 @@ contributor: name: Linode --- -Linode allows the reselling of its services to third-party customers. This guide is meant to walk you through the process of becoming a reseller. +Linode is proud to provide services that businesses and agencies can take advantage of and benefit from, and as a result Linode warmly welcomes and actively encourages the reselling of its services to third-party customers. This guide will walk you through the process of becoming a reseller. {{< note >}} -While Linode does allow the reselling of its services, Linode does not currently have a special reseller program. This means that Linode does not offer discounted pricing for resellers, and does not currently have any white-box software to aid in reselling, like WHMCS plugins. +While Linode welcomes the reselling of its services, Linode does not currently have a special reseller program. This means that at this time Linode does not offer discounted pricing for resellers, nor does it currently have any white-box software, like WHMCS plugins, to aid in reselling. However, Linode does have a referral program. For more information on Linode's referral program, read the [referral codes section](#referral-codes). {{}} ## What is a Reseller -A reseller is any person or entity that charges a third-party for Linode services, acting as a kind of middleman. This means that you are free to charge clients for full or partial access to Linode services, either through the use of the Linode API or by giving a client access to Linode services you have provisioned on their behalf. +A reseller is any person or entity that charges a third-party for Linode services, acting as a kind of middleman. This means that anyone is free to charge clients for full or partial access to Linode services, either through the use of the [Linode API](#linode-api) or by giving a client access to Linode services provisioned on their behalf. -There are a variety of reasons one might want to resell Linode services. One of the most common reasons developers and engineers become resellers is that they use Linode to test, develop, and/or host their client's websites and apps, and in doing so need to bill those clients for charges accrued by this process. Maybe the company in question creates custom WordPress installations for their customers on Linode. Or maybe an app development company needs a backend database for a customer's app and they choose to use Linode for that service. In both cases it makes sense that those companies would become Linode resellers. +There are a variety of reasons one might want to resell Linode services. One of the most common reasons developers and engineers become resellers is that they use Linode to test, develop, and/or host their client's websites and apps, and in doing so need to bill those clients for charges accrued by this process. An agency might create custom WordPress installations for their customers on Linode. Or, an app developer might use Linode to host a customer's database. In both cases it makes sense that those entities would become Linode resellers. -Of course, there is nothing stopping an individual from creating a fully-fledged hosting company based on Linode services, and in fact some entities have done just that. Linode offers a robust API that is capable for doing everything that the Cloud Manager is capable of doing. For more information, visit the [API section of this guide](#linode-api). +Of course, there is nothing stopping an entity from creating a fully-fledged hosting platform based on Linode services, using tools like the [Linode API](#linode-api). One such example is Cloudnet Sweden, a platform-as-a-service (PaaS) that uses Linode as a cloud host for their managed platform. Read our [case study on Cloudnet Sweden](https://www.linode.com/case-studies/cloudnet) for an in depth look at why they chose to partner with Linode. ## Referral Codes -As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 in credit when they sign up. That credit will be applied to your account so long as the referral stays active as a customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 per signup. That credit will be applied to your account if the referral stays active as a Linode customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). -## Limitations of Reselling Linode Services +## Things Resellers Should Keep in Mind -Becoming a reseller comes with some limitations: +There are a few stipulations that resellers should keep in mind before they begin the process of becoming a reseller: -- All resellers, and the customers of resellers, are bound to [Linode's Terms of Services](https://www.linode.com/tos) (ToS). If for any reason a customer of a Linode reseller breaks Linode's ToS, it is the reseller who will be held accountable. If you are planning on becoming a reseller it is a good idea to carefully craft a ToS of your own that is in accordance to Linode's ToS. +- All resellers, and the customers of resellers, are bound to [Linode's Terms of Services](https://www.linode.com/tos) (ToS). If for any reason a customer of a Linode reseller breaks Linode's ToS, it is the reseller who will be held accountable. If you are planning on becoming a reseller it is a good idea to carefully craft a ToS of your own that is in accordance with Linode's ToS. - All resellers, and the customers of resellers, are bound to [Linode's Acceptable Use Policy](https://www.linode.com/aup) (AUP). If for any reason a customer of a Linode reseller breaks Linode's AUP, it is the reseller who will be held accountable. @@ -50,11 +50,11 @@ Becoming a reseller comes with some limitations: ### Linode API -The best way to resell Linode services is through the use of the Linode API. The Linode API provides programmatic access to the full suite of Linode services. As a reseller, you could set up a custom user interface to only allow the select features you want available to your customers. For instance, it's entirely possible to create a UI that enables only 4GB Linodes to be deployed, and to have those Linodes automatically added to a NodeBalancer. For a tutorial on how to use the Linode API, check out our [Getting Started with the Linode API](/docs/platform/api/getting-started-with-the-linode-api/) guide. For a comprehensive view of the Linode API, see Linode's [API documentation](https://developers.linode.com/api/v4). For a list of Linode API libraries and tools, head over to our [developer portal](https://developers.linode.com/libraries-tools/). +The best way to resell Linode services is through the use of the Linode API. The Linode API provides robust, programmatic access to the full suite of Linode services. Using the API, a reseller could set up a custom user interface to only allow the select features they want available for their customers. For example, it's possible to create a UI that only enables 4GB Linode deployments and that automatically provisions those Linodes with a StackScript. For a tutorial on how to use the Linode API, check out our [Getting Started with the Linode API](/docs/platform/api/getting-started-with-the-linode-api/) guide. For a comprehensive view of the Linode API, see Linode's [API documentation](https://developers.linode.com/api/v4). For a list of Linode API libraries and tools, head over to our [developer portal](https://developers.linode.com/libraries-tools/). ### Limited Cloud Manager Account -If you'd like to be able to give reseller customers access to parts of the Cloud Manager without developing a new user interface, you can create a limited user account in the Cloud Manager. To create a limited user account, navigate to the **Accounts** page in the sidebar, then select the **Users** tab. Click **Add a User**. You will be able to provide granular account access for the customer. For more information, see the [Linode Account Access section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#linode-account-access) +If a reseller wants to be able to give reseller customers access to parts of the Cloud Manager without developing a new user interface, resellers can create a limited user account in the Cloud Manager. To create a limited user account in the Cloud Manager, navigate to the **Accounts** page in the sidebar, then select the **Users** tab. Click **Add a User**. From there it's easy to provide granular account access for the customer. For more information, see the [Linode Account Access section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#linode-account-access) guide. {{< note >}} The Cloud Manager does not tie Cloud Manager accounts to accounts that users create on Linodes. If you need to revoke a customer's account in the Cloud Manager you might also have to purge their accounts on any Linodes they might have access to. @@ -62,4 +62,4 @@ The Cloud Manager does not tie Cloud Manager accounts to accounts that users cre ### Limited Linux User Account -A reseller might provide a customer with limited access to a Linode by creating an account for them with Linux. This provides the customer with access to their server, without access to the features of the Linode API or the Cloud Manager. For a hosting provider reseller looking to grant access to the Linux environment this is often the best solution. For more information on setting up a Linux account for your clients, visit the [SSH section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#ssh-logins) guide. \ No newline at end of file +A reseller might provide a customer with limited access to a Linode by creating an account for them at the operating system level. This provides the customer with access to their server, without access to the features of the Linode API or the Cloud Manager. For a hosting provider reseller looking to grant access to a pre-defined Linux environment this is often a good solution. For more information on setting up a Linux account for your clients, visit the [SSH section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#ssh-logins) guide. \ No newline at end of file From 71afd9ac7fdf067ff8765c0bb4c77e3994c6427a Mon Sep 17 00:00:00 2001 From: Andy Stevens Date: Thu, 24 Jan 2019 11:42:11 -0500 Subject: [PATCH 5/9] More Vale Fixes Changed signup to sign up, added Cloudnet to dictionary. --- ci/vale/dictionary.txt | 1 + docs/platform/how-to-resell-linode-services/index.md | 2 +- 2 files changed, 2 insertions(+), 1 deletion(-) diff --git a/ci/vale/dictionary.txt b/ci/vale/dictionary.txt index 6009cb49f2c..3f87e04a470 100644 --- a/ci/vale/dictionary.txt +++ b/ci/vale/dictionary.txt @@ -155,6 +155,7 @@ clickjacking client1 client2 clojure +cloudnet clozure cls cluebringer diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index 566b3bc76e8..bdb3869ed6d 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -32,7 +32,7 @@ Of course, there is nothing stopping an entity from creating a fully-fledged hos ## Referral Codes -As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 per signup. That credit will be applied to your account if the referral stays active as a Linode customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 per sign up. That credit will be applied to your account if the referral stays active as a Linode customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). ## Things Resellers Should Keep in Mind From 48002bc1d447dea13a396e0d1969c818c2bc6a94 Mon Sep 17 00:00:00 2001 From: nmelehan Date: Tue, 29 Jan 2019 10:21:18 -0500 Subject: [PATCH 6/9] Copy edit --- .../how-to-resell-linode-services/index.md | 56 ++++++++++++++----- 1 file changed, 41 insertions(+), 15 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index bdb3869ed6d..500b5c8114f 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -14,37 +14,45 @@ contributor: name: Linode --- -Linode is proud to provide services that businesses and agencies can take advantage of and benefit from, and as a result Linode warmly welcomes and actively encourages the reselling of its services to third-party customers. This guide will walk you through the process of becoming a reseller. +Linode warmly welcomes and encourages the reselling of our services to third-party customers. Anyone can resell Linode services. This guide will walk you through the process of becoming a reseller. {{< note >}} -While Linode welcomes the reselling of its services, Linode does not currently have a special reseller program. This means that at this time Linode does not offer discounted pricing for resellers, nor does it currently have any white-box software, like WHMCS plugins, to aid in reselling. +While Linode encourages reselling, we do not currently have a special reseller program. At this time Linode does not offer discounted pricing for resellers, nor do we directly offer white-label software, like WHMCS plugins, to aid in reselling. It is possible to create such software of your own via the Linode API; review the [custom management user interface](#custom-management-user-interface) for more detail. However, Linode does have a referral program. For more information on Linode's referral program, read the [referral codes section](#referral-codes). {{}} ## What is a Reseller -A reseller is any person or entity that charges a third-party for Linode services, acting as a kind of middleman. This means that anyone is free to charge clients for full or partial access to Linode services, either through the use of the [Linode API](#linode-api) or by giving a client access to Linode services provisioned on their behalf. +A reseller is any person or entity that charges a third party for Linode services, acting as a kind of middleman. Resellers are free to charge clients for full or partial access to Linode services, either through the use of the [Linode API](#linode-api), or by giving a client access to Linode services provisioned on their behalf. -There are a variety of reasons one might want to resell Linode services. One of the most common reasons developers and engineers become resellers is that they use Linode to test, develop, and/or host their client's websites and apps, and in doing so need to bill those clients for charges accrued by this process. An agency might create custom WordPress installations for their customers on Linode. Or, an app developer might use Linode to host a customer's database. In both cases it makes sense that those entities would become Linode resellers. +There are a variety of reasons one might want to resell Linode services. One of the most common reasons developers and engineers become resellers is that they use Linode to test, develop, and/or host their client's websites and apps, and in doing so need to bill those clients for charges accrued by the Linode services that power this business. Specific examples of this pattern include: -Of course, there is nothing stopping an entity from creating a fully-fledged hosting platform based on Linode services, using tools like the [Linode API](#linode-api). One such example is Cloudnet Sweden, a platform-as-a-service (PaaS) that uses Linode as a cloud host for their managed platform. Read our [case study on Cloudnet Sweden](https://www.linode.com/case-studies/cloudnet) for an in depth look at why they chose to partner with Linode. +- An agency that creates custom WordPress installations for their customers on Linode. + +- An app developer that uses Linode to host their customer's database. + +- A business which operates a fully-fledged hosting platform based on Linode services, using tools like the [Linode API](#linode-api). One such example is Cloudnet Sweden, a platform-as-a-service (PaaS) that uses Linode as a cloud host for their managed platform. Read our [case study on Cloudnet Sweden](https://www.linode.com/case-studies/cloudnet) for an in-depth look at why they chose to partner with Linode. ## Referral Codes -As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for an acquaintance or customer, you can send them your referral code and/or link to receive $20 per sign up. That credit will be applied to your account if the referral stays active as a Linode customer for 90 days. To retrieve your referral code and link, navigate to your [My Profile page in the Cloud Manager and click on "Referrals"](https://cloud.linode.com/profile/referrals). +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for another person, you can send them your [referral code (or referral URL)](https://cloud.linode.com/profile/referrals) to receive $20 per sign up. + +The credit for your referral will be applied to your account if the referral stays active as a Linode customer for 90 days. Specifically, the referred account will need to have at least one active, billed Linode service on their account thoughout the 90 day period. + +Advertising your referral code to others is not the same as reselling Linode services. When someone else uses your referral code, they create an entirely separate Linode account with their own billing. ## Things Resellers Should Keep in Mind -There are a few stipulations that resellers should keep in mind before they begin the process of becoming a reseller: +There are a few stipulations that resellers should keep in mind: -- All resellers, and the customers of resellers, are bound to [Linode's Terms of Services](https://www.linode.com/tos) (ToS). If for any reason a customer of a Linode reseller breaks Linode's ToS, it is the reseller who will be held accountable. If you are planning on becoming a reseller it is a good idea to carefully craft a ToS of your own that is in accordance with Linode's ToS. +- All resellers, and the customers of resellers, are bound to [Linode's Terms of Service](https://www.linode.com/tos) (ToS). If for any reason a customer of a Linode reseller breaks Linode's ToS, it is the reseller who will be held accountable. If you are planning on becoming a reseller it is a good idea to carefully craft a ToS of your own that is in accordance with Linode's ToS. - All resellers, and the customers of resellers, are bound to [Linode's Acceptable Use Policy](https://www.linode.com/aup) (AUP). If for any reason a customer of a Linode reseller breaks Linode's AUP, it is the reseller who will be held accountable. -- Payments are to be made directly to Linode by the reseller. If a customer of a reseller fails to make a payment, the reseller is still responsible for their monthly payment to Linode. +- Payments are to be made directly to Linode by the reseller. If a customer of a reseller fails to pay the reseller for their services, the reseller is still responsible for their monthly payment to Linode. -- Customer Support does not extend to the customers of resellers. Only resellers have access to Linode Customer Support, and only for those areas outlined by Linode's ToS. For a more detailed explanation on the scope of Support, [consult our Support guide](/docs/platform/billing-and-support/support/#scope-of-support). +- Linode Support can help with issues related to the physical operation of your Linode services, but issues related to your software configuration are outside of the [scope of Linode Support](/docs/platform/billing-and-support/support/#scope-of-support). Linode offers a number of [resources](/docs/platform/billing-and-support/support/#resources) to help with configuration questions. Linode Support is only available to people with access to a [Linode Cloud Manager user](#limited-cloud-manager-user). If your customers do not have their own Linode users, they will not be able to contact Linode Support. ## How to Resell Linode Service @@ -52,14 +60,32 @@ There are a few stipulations that resellers should keep in mind before they begi The best way to resell Linode services is through the use of the Linode API. The Linode API provides robust, programmatic access to the full suite of Linode services. Using the API, a reseller could set up a custom user interface to only allow the select features they want available for their customers. For example, it's possible to create a UI that only enables 4GB Linode deployments and that automatically provisions those Linodes with a StackScript. For a tutorial on how to use the Linode API, check out our [Getting Started with the Linode API](/docs/platform/api/getting-started-with-the-linode-api/) guide. For a comprehensive view of the Linode API, see Linode's [API documentation](https://developers.linode.com/api/v4). For a list of Linode API libraries and tools, head over to our [developer portal](https://developers.linode.com/libraries-tools/). -### Limited Cloud Manager Account +### Limited Cloud Manager Users -If a reseller wants to be able to give reseller customers access to parts of the Cloud Manager without developing a new user interface, resellers can create a limited user account in the Cloud Manager. To create a limited user account in the Cloud Manager, navigate to the **Accounts** page in the sidebar, then select the **Users** tab. Click **Add a User**. From there it's easy to provide granular account access for the customer. For more information, see the [Linode Account Access section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#linode-account-access) guide. +If a reseller wants to be able to give reseller customers access to parts of the Linode Cloud Manager without developing a new user interface, they can create a limited Manager *user* in the Cloud Manager. A user is a set of credentials that can access your Linode account, and your Linode account can have multiple users. A user can be restricted to have a limited set of permissions, such as only being able to access certain Linodes and not having access to your billing information. To create a limited user in the Cloud Manager, review the [Users and Permissions](/docs/platform/manager/accounts-and-passwords-new-manager/#users-and-permissions) section of the Accounts and Passwords guide. {{< note >}} -The Cloud Manager does not tie Cloud Manager accounts to accounts that users create on Linodes. If you need to revoke a customer's account in the Cloud Manager you might also have to purge their accounts on any Linodes they might have access to. +Cloud Manager users are not related to the Linux users on your Linodes. If you need to revoke a customer's account access, you should remove access to both their Cloud Manager users and their Linux users. Read the [Linux Users and Groups](/docs/tools-reference/linux-users-and-groups/) guide for more information on this subject. {{}} -### Limited Linux User Account +### Limited Linux User Accounts + +A reseller might provide a customer with limited access to a Linode by creating an account for them at the operating system level. This provides the customer with access to their server, without access to the features of the Linode API or the Cloud Manager. For a hosting reseller that offers access to a pre-defined Linux environment, this is often a good solution. Read the [Linux Users and Groups](/docs/tools-reference/linux-users-and-groups/) guide for more information on this subject. You may also want to limit users' access to the filesystem with [SFTP jails](/docs/tools-reference/tools/limiting-access-with-sftp-jails-on-debian-and-ubuntu/). + +## Frequently Asked Questions + +### Can I Show Linode's Logos on My Site? + +Yes. Please use the official [Linode logo assets](https://www.linode.com/logos). + +### What Payment Methods are Available? + +Automatic payments can be made with a credit card. All Linode accounts are required to have a credit card on file. Manual PayPal payments can also be made, so you can add credit to your Linode account with PayPal. For more information on Linode's billing, review the [Billing and Payments](/docs/platform/billing-and-support/billing-and-payments-new-manager/#payment-methods) guide. + +### Does Linode Have a White-Label Interface? + +Lindoe does not offer a white-label interface, but you could create one via the [Linode API](https://developers.linode.com). + +### Can I Model my Terms of Service on Linode's ToS? -A reseller might provide a customer with limited access to a Linode by creating an account for them at the operating system level. This provides the customer with access to their server, without access to the features of the Linode API or the Cloud Manager. For a hosting provider reseller looking to grant access to a pre-defined Linux environment this is often a good solution. For more information on setting up a Linux account for your clients, visit the [SSH section of our Create an Account for a Developer to Work on Your Linode](https://linode.com/docs/platform/create-limited-developer-account/#ssh-logins) guide. \ No newline at end of file +Yes, you can refer to Linode's [ToS](https://www.linode.com/tos) and [AUP](https://www.linode.com/aup) when authoring your own, and your business and your customers need to comply with Linode's ToS and AUP. \ No newline at end of file From 8a40b314e43829d9828d5ba01779dd8980fc5012 Mon Sep 17 00:00:00 2001 From: nmelehan Date: Tue, 29 Jan 2019 10:27:35 -0500 Subject: [PATCH 7/9] Update some links --- docs/platform/how-to-resell-linode-services/index.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index 500b5c8114f..d187d0ffb58 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -17,7 +17,7 @@ contributor: Linode warmly welcomes and encourages the reselling of our services to third-party customers. Anyone can resell Linode services. This guide will walk you through the process of becoming a reseller. {{< note >}} -While Linode encourages reselling, we do not currently have a special reseller program. At this time Linode does not offer discounted pricing for resellers, nor do we directly offer white-label software, like WHMCS plugins, to aid in reselling. It is possible to create such software of your own via the Linode API; review the [custom management user interface](#custom-management-user-interface) for more detail. +While Linode encourages reselling, we do not currently have a special reseller program. At this time Linode does not offer discounted pricing for resellers, nor do we directly offer white-label software, like WHMCS plugins, to aid in reselling. It is possible to create such software of your own via the [Linode API](#linode-api). However, Linode does have a referral program. For more information on Linode's referral program, read the [referral codes section](#referral-codes). {{}} @@ -36,7 +36,7 @@ There are a variety of reasons one might want to resell Linode services. One of ## Referral Codes -As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for another person, you can send them your [referral code (or referral URL)](https://cloud.linode.com/profile/referrals) to receive $20 per sign up. +As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for another person, you can send them your [referral code (or referral URL)](/docs/platform/billing-and-support/billing-and-payments-new-manager/#referral-credits) to receive $20 per sign up. The credit for your referral will be applied to your account if the referral stays active as a Linode customer for 90 days. Specifically, the referred account will need to have at least one active, billed Linode service on their account thoughout the 90 day period. From 9f1565f1f5054398dab9ae9b3d7b33b903916f92 Mon Sep 17 00:00:00 2001 From: cwlinode Date: Thu, 31 Jan 2019 15:22:55 -0500 Subject: [PATCH 8/9] Copy edit 2 --- docs/platform/how-to-resell-linode-services/index.md | 12 ++++++------ 1 file changed, 6 insertions(+), 6 deletions(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index d187d0ffb58..11fd4a95b44 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -3,10 +3,10 @@ author: name: Linode Community email: docs@linode.com description: 'How to resell Linode services using the Linode API, and how to get started with the Linode referral program.' -keywords: ['resell','linode','services','reseller','referall','code'] +keywords: ['resell','linode','services','reseller','referral','code'] license: '[CC BY-ND 4.0](https://creativecommons.org/licenses/by-nd/4.0)' -published: 2019-01-22 -modified: 2019-01-22 +published: 2019-01-31 +modified: 2019-01-32 modified_by: name: Linode title: "How to Resell Linode Services" @@ -17,7 +17,7 @@ contributor: Linode warmly welcomes and encourages the reselling of our services to third-party customers. Anyone can resell Linode services. This guide will walk you through the process of becoming a reseller. {{< note >}} -While Linode encourages reselling, we do not currently have a special reseller program. At this time Linode does not offer discounted pricing for resellers, nor do we directly offer white-label software, like WHMCS plugins, to aid in reselling. It is possible to create such software of your own via the [Linode API](#linode-api). +While Linode encourages reselling, we do not currently have a special reseller program. Linode does not offer discounted pricing for resellers at this time, nor do we directly offer white-label software, like WHMCS plugins, to aid in reselling. It is possible to create such software of your own via the [Linode API](#linode-api). However, Linode does have a referral program. For more information on Linode's referral program, read the [referral codes section](#referral-codes). {{}} @@ -38,7 +38,7 @@ There are a variety of reasons one might want to resell Linode services. One of As mentioned above, Linode does not offer a discount on re-sold Linode services. However, Linode does offer a referral program. If you feel like Linode is a good choice for another person, you can send them your [referral code (or referral URL)](/docs/platform/billing-and-support/billing-and-payments-new-manager/#referral-credits) to receive $20 per sign up. -The credit for your referral will be applied to your account if the referral stays active as a Linode customer for 90 days. Specifically, the referred account will need to have at least one active, billed Linode service on their account thoughout the 90 day period. +The credit for your referral will be applied to your account if the referral stays active as a Linode customer for 90 days. Specifically, the referred account will need to have at least one active, billed Linode service on their account throughout the 90 day period. Advertising your referral code to others is not the same as reselling Linode services. When someone else uses your referral code, they create an entirely separate Linode account with their own billing. @@ -84,7 +84,7 @@ Automatic payments can be made with a credit card. All Linode accounts are requi ### Does Linode Have a White-Label Interface? -Lindoe does not offer a white-label interface, but you could create one via the [Linode API](https://developers.linode.com). +Linode does not offer a white-label interface, but you could create one via the [Linode API](https://developers.linode.com). ### Can I Model my Terms of Service on Linode's ToS? From 8b8c36a598c07e74ff39d52b216b700a1a2108d6 Mon Sep 17 00:00:00 2001 From: cwlinode Date: Thu, 31 Jan 2019 15:27:28 -0500 Subject: [PATCH 9/9] Fix date --- docs/platform/how-to-resell-linode-services/index.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/platform/how-to-resell-linode-services/index.md b/docs/platform/how-to-resell-linode-services/index.md index 11fd4a95b44..51e9fc64802 100644 --- a/docs/platform/how-to-resell-linode-services/index.md +++ b/docs/platform/how-to-resell-linode-services/index.md @@ -6,7 +6,7 @@ description: 'How to resell Linode services using the Linode API, and how to get keywords: ['resell','linode','services','reseller','referral','code'] license: '[CC BY-ND 4.0](https://creativecommons.org/licenses/by-nd/4.0)' published: 2019-01-31 -modified: 2019-01-32 +modified: 2019-01-31 modified_by: name: Linode title: "How to Resell Linode Services"