Ubi-Elf (27/4/2563 18:59:34): Thanks for contacting Ubisoft Support. You're now connected with Ubi-Elf, please allow a few moments for the agent to acquaint themselves with your case. Our team are working hard to provide support to as many players as possible during this difficult times. Abusive language towards our agents will not be tolerated and will result in the chat session being terminated. 
Me (27/4/2563 19:01:13): I lost save in Both AC Chronicles: China and AC Chronicles Russia! But I get AC Chronicles: China as seperate title for free and I bought AC Chronicles: Russia as seperate title later. Both AC Chronicles: China and AC Chronicles: Russia that not in in AC Chronicles: Trilogy bundle saves are encryped? 
Ubi-Elf (27/4/2563 19:04:20): Hello there. I understand you are experiencing some issues with your save games, and I'd be happy to help you look into this. 
Ubi-Elf (27/4/2563 19:05:07): To begin, could you please send me the proof of purchase for the AC titles that are affected? 
Me (27/4/2563 19:08:34): What is the proof? I just asking about that both AC Chronicles China and AC Chronicles Russia which I bought seperate ththat save game of those games are encrypted or not only. Due to I get AC Chronicle China seperate from AC Chronicles Trilogy in Chinese New Year Giveaway last year. 
Me (27/4/2563 19:12:34): *seperate title that 
Ubi-Elf (27/4/2563 19:12:35): I understand. I advise you to try and verify your game files. Can you please also take a screenshot showing any error messages you receive about the save games? 
Me (27/4/2563 19:13:45): For chronicles China. Also Chronicles Russia too. 
Ubi-Elf (27/4/2563 19:14:13): Thank you. What happens when you click "Continue game"? 
Me (27/4/2563 19:14:30): I need to new game at all! 
Ubi-Elf (27/4/2563 19:19:14): Okay, thank you for letting me know. Please allow me a moment to look into this. 
Me (27/4/2563 19:21:25): Ok, ok. Please help me. 
Ubi-Elf (27/4/2563 19:24:47): Thank you for waiting. What I advise you first, is to verify your AC Chronicles Russia, and then run Uplay as administrator. Then please try and launch the game again. 
Me (27/4/2563 19:25:08): Also China too? 
Ubi-Elf (27/4/2563 19:26:19): Yes, please. Do you have cloud save feature on in Uplay? 
Me (27/4/2563 19:26:29): Yes. 
Ubi-Elf (27/4/2563 19:29:05): Okay. Can you please also check if you have the save files in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher for both China and Russia? 
Ubi-Elf (27/4/2563 19:30:07): If so, please make a back up of the save files, as explained here: https://support.ubisoft.com/faqs/000025801 
Me (27/4/2563 19:31:26): Hey, I just ask that both save file are encrypted or not? 
Ubi-Elf (27/4/2563 19:34:17): Can you please send me a screenshot illustrating the encryption issue? 
Me (27/4/2563 19:35:31): encrypted save means I need to use save myself. And I can't use other saves. 
Ubi-Elf (27/4/2563 19:36:32): Thank you. But can you please go to this folder on your PC? C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher 
Ubi-Elf (27/4/2563 19:36:58): Please open this folder, and go to the "games" folder and see if you can find AC China and Russia. 
Me (27/4/2563 19:37:48): I have both of them. 
Ubi-Elf (27/4/2563 19:39:51): Great, then you should be able to find the save games for the games, and make a manual back up of them, which we recommend. Did you already try to verify the game files, and run Uplay as administrator? 
Me (27/4/2563 19:42:22): wait for a while. 
Ubi-Elf (27/4/2563 19:46:18): Sure, no problem. 
Me (27/4/2563 19:48:14): Well, I need to do play with myself. And owner of convert tool sain it's not encrypted. But mine is encrypted. 
Me (27/4/2563 19:49:20): I dunno about tool but I could said that my save is encrypted in cloud save. Sorry for impolite. 
Ubi-Elf (27/4/2563 19:49:39): Sorry, what are you trying to convert, and which tool are you referring to? 
Me (27/4/2563 19:50:57): I dunno the tool. But I need to convert AC Chronicles China and AC Chronicles Russia due to I lost save files of both games. 
Ubi-Elf (27/4/2563 19:54:02): As to my knowledge, we do not have any convert tools in relation to the games, can you please specify what tool you are attempting to use? Please note that if you had cloud sync activated, your save games will be stored there. 
Me (27/4/2563 19:54:57): I see. I need to tell people who prefer this one soon. Bye!