From f6727ffde88107a95a5f9448c1e050ddc3ea0855 Mon Sep 17 00:00:00 2001 From: komarkovich Date: Mon, 8 Sep 2025 11:04:24 +0200 Subject: [PATCH] Removing Pro Support Bot channel + some corrections --- .../docs/aws/getting-started/help-support.md | 17 ++++------------- 1 file changed, 4 insertions(+), 13 deletions(-) diff --git a/src/content/docs/aws/getting-started/help-support.md b/src/content/docs/aws/getting-started/help-support.md index 0809b65a..4017462f 100644 --- a/src/content/docs/aws/getting-started/help-support.md +++ b/src/content/docs/aws/getting-started/help-support.md @@ -72,7 +72,6 @@ At the moment, we only provide support in `English`, as we are an international | Slack community | ✅ | ✅ | ✅ | ✅ | | GitHub Issues | ✅ | ✅ | ✅ | ✅ | | Support email | | ✅ | ✅ | ✅ | -| Slack support bot | | ✅ | ✅ | ✅ | | Web Application chat | | ✅ | ✅ | ✅ | | Ticketing portal | | | | ✅ | | Slack connect channel | | | | ✅ | @@ -116,7 +115,7 @@ If you have encountered outdated documentation, please report it on our [documen ### Standard support -Standard support is available to users with an active Starter or Trial subscription. +Standard support is available to users with an active Base or Trial subscription. This includes 1v1 support on a best-effort basis, without guaranteed response times. However, the support team aims to respond to inquiries within 24–48 hours during [regular business hours](#support-business-hours). @@ -139,20 +138,12 @@ While we strive to provide comprehensive support for LocalStack, there are certa Standard support can be accessed through the following channels: -- [LocalStack Slack Bot](https://localstack.cloud/slack) +- [support@localstack.cloud](mailto:support@localstack.cloud) - [LocalStack Web Application](https://app.localstack.cloud) Providing detailed information upfront helps our team respond more quickly and efficiently. After submitting, the support team will respond as soon as possible. -##### LocalStack Support Bot - -To create a support ticket: - -- Search for the LocalStack Pro Support in our [Slack Community](https://localstack.cloud/slack). -- Navigate to Messages and type your request. -- Include relevant details such as error logs, configuration settings, and steps to reproduce the issue. - ##### LocalStack Web Application To create a support ticket: @@ -164,7 +155,7 @@ To create a support ticket: ### Priority support -Priority support is available for users with active Teams subscription, offering dedicated 1v1 assistance and faster response times: +Priority support is available for users with active Ultimate subscription, offering dedicated 1v1 assistance and faster response times: - **First response**: within 24 hours - **Follow-up responses:** within 24 hours @@ -228,4 +219,4 @@ To use LocalStack's diagnostics endpoint: :::danger Ensure that you avoid sending the diagnostic output to public channels or forums, as it may contain sensitive information. -::: \ No newline at end of file +:::