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Privacy Policy

Our privacy policy is pretty simple - we are strongly committed to respecting your privacy and think that you should have control of your data. This policy covers what we collect and how we manage and use your data.

  1. What information do we collect?
  • We collect information from you when you register on our site, and track information about your houseshare.
  • When registering on our site, as appropriate, you may be asked to enter your: name and e-mail address. You may, however, visit our site anonymously.
  • If you register using your Facebook account, we use your name and email address to create an account for you on Splittable. We do not (and never will!) post to your timeline without your explicit permission. We abide by the Facebook Platform Policy.
  1. What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise and tailor your experience so that we can provide the best solutions for your own individual needs;
  • To improve our website and manage capacity based on anonymised usage data and feedback we receive from you; or
  • To send periodic emails. We use Mailchimp to handle our emails and neither of us will sell your email address, pass it on to any unauthorised third parties or bombard you with spam. In fact, if you give us your email address, the only things we'll be sending you are important Splittable updates and information about testing new features. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of any of them.
  1. How do we protect your information?
  • Our website is hosted on Heroku, who use Amazon Web Services to provide a secure environment for running applications and storing customer data. You can see Heroku's security policy here.
  • We use a secure server. All supplied information is transmitted over an industry standard Secure Socket Layer (SSL) connection.
  1. How we use cookies

This website uses cookies, which are small text files that can be used by websites to make a user's experience more efficient. We use cookies to manage capacity, personalise your experience and to see how our website is being used. By using our website, you agree to our use of these cookies, which are outlined in detail on this page. This site uses different types of cookies, some of which are placed by third party services that appear on our pages. Some of these cookies are necessary to allow the site to function correctly. Other cookies are optional and you can opt-out of them. We use Cookie Consent to manage your consent to our optional cookies, where you can change your settings at any time.

Necessary cookies

Name Purpose Expiry
_splittable-site_session Managing your user session and login if you have an account Session
cc_analytics Stores your consent to our Analytics cookies using Cookie Consent 1 year
cc_social Stores your consent to usage of third party social media cookies using Cookie Consent 1 year
cc_advertising Stores your consent to our usage of advertising cookies using Cookie Consent 1 year

Optional cookies

Google Analytics

We use Google Analytics cookies because we need to capture information about how many people are using the site, how they are using it, and basic demographic information. The third party service Google Analytics sets cookies on our behalf (more information here) as well as using Google advertising cookies and anonymous identifiers to provide us with this information to ensure we have enough capacity and to continuously improve the service. These cookies cannot be used to identify you personally. These cookies will not be set if you opt out of analytics tracking using Cookie Consent. You can also review and opt out of Google Analytics settings across the web using these tools provided by Google.

Name Purpose Expiry
_ga Used to distinguish users. 2 years
__utma Used to distinguish users and sessions. 2 years
__utmb Used to determine new sessions/visits. 30 minutes
__utmc Used to determine new sessions/visits. Session
__utmz Stores the traffic source or campaign that explains how the user reached your site. 6 months
__utmv Used to store visitor-level custom variable data. 2 years


We use UserVoice to collect user feedback and for customer support. UserVoice sets cookies to monitor usage of their embedded tools on our website. These cookies will not be set if you opt out using Cookie Consent.

Name Purpose Expiry
uvts Used to track user usage analytics. 1 year
__uvt Used to test whether cookies are enabled. 1 year


We use Intercom to monitor usage of Splittable for logged in users, identify problems that they are having and help them use Splittable. These cookies will not be set if you opt out of analytics tracking using Cookie Consent. Intercom's privacy policy can be found here


We use Optimizely to track changes we make to our website to continuously improve it and make it a better experience for all households on Splittable. Information about the cookies Optimizely sets on our behalf can be found in their support article here. These cookies will not be set if you opt out of analytics tracking using Cookie Consent.

Referral cookies

We set 4 cookies (referral_campaign, referral_channel, referral_tags, referral_url) to track how you discovered Splittable and which link of ours you clicked on to discover us. These cookies will not be set if you opt out using Cookie Consent.

  1. Do we disclose any information to outside parties?
  • We do not sell, trade, or disclose personal identification information to others without your explicit permission, or as required under any applicable law. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
  1. Third party links
  • Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  • We may also disclose your personal information to any Service Providers you sign up to receive Utility Services from. Information which we supply to Service Providers on your behalf is subject to the Service Provider's own privacy policy and terms and conditions

  1. Terms and Conditions
  • Please also visit our Terms and Conditions, establishing the use, disclaimers, and limitations of liability governing the use of our website.
  1. Your Consent
  • By using our site, you consent to this privacy policy
  1. Changes to our Privacy Policy
  • If we make any changes to this privacy policy, we will post those changes on this page and update the modification date below
  • You can also view a history of changes to this document on GitHub
  • This privacy policy was last updated on: 25 October 2016.