This is a really simple sinatra app which expects to be the endpoint for a Github webhook. Basically any time that an issue is closed or labeled it'll look for a ticket in Freshdesk with the Github issue number in a custom field of the user's choosing. When the issue is closed it changes the ticket status, and when the issue is label it adds a note with the label name. There's a bunch of hardcoded behavior in here, which isn't great, but it should be pretty easy to customize this basic workflow. It looks for a few environment variables:
- FRESHDESK_API_KEY
- FRESHDESK_DOMAIN
- FRESHDESK_CUSTOM_FIELD
Also, this dealie now supports a config file for multiple repos. The way this works is you setup a custom field in Fresh Desk for each of your repos, named like Repo#1 Ticket Reference and Repo#2 Ticket Reference or something. Then you somehow get the internal IDs for those tickets (they look something like repo_one_12345) and map them in the config file:
---
repositories:
lyleunderwood/github-to-freshdesk: github_to_freshdesk_ticket_12345and obviously you can have multiple repos in here.