help-scout-assignees

Get a list of how many Help Scout conversations are assigned to each person in order.

How to use this tool

1. Install by running:

   $ npm install -g help-scout-assignees

2. Log in to your Help Scout account.

3. Navigate to Your Profile (top right corner), click API Keys, and generate a new API key. Copy it.

4. Add the API key as an environment variable in your console:

   $ echo 'export HelpScoutKey=[paste API key]' >> ~/.bash_profile
   $ source ~/.bash_profile
   

5. In Help Scout, go to Manage > Mailboxes and click on your desired mailbox. The URL should look like https://secure.helpscout.net/settings/mailbox/[number]/. Copy the number.

6. Run the script:

   $ help-scout-assignees [paste number]

To do

• create a slackbot so you can pipe these results directly into Slack
• allow user to mention mailbox by name instead of IDs
• make a node module