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"Payment method is not available" error #685

guarinogabriel opened this issue Apr 24, 2019 · 3 comments


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commented Apr 24, 2019


  1. Magento 1 version:
  2. Magento 2 version: 2.3.0
  3. Orders that were placed in the Magento 1 store using any of the Paypal payment methods

Steps to reproduce

  1. Proceed with the data migration
  2. Review the orders in the Magento 2 admin panel after the migration

Expected result

  1. The orders should display the payment information

Actual result

  1. The payment information block for the orders is displaying the following text: "Payment method is not available. You still can process offline actions".

Additional notes

After investigating this problem, I found that this is related to two potential reasons:

  • The order was placed in Magento 1 using a custom payment method that is not available in Magento 2.
  • The order was placed in Magento 1 using a default payment method that is available in Magento 2 but the payment method code has changed.

I have identified the following methods that should be renamed in the database after the migration to fix the issue:

Name Method code in Magento 1 Method code in Magento 2
PayPal Express Checkout paypal_express paypal_express
Paypal Credit paypal_express_bml payflow_express_bml
PayPal Payments Pro paypal_direct Need information
PayPal Website Payments Standard paypal_standard Need information
PayPal Express Checkout Payflow Edition paypaluk_express payflow_express
PayPal Payments Pro Payflow Edition paypaluk_direct Need information
Payflow Pro verisign payflowpro
PayPal Billing Agreement paypal_billing_agreement paypal_billing_agreement
Payflow Link payflow_link payflow_link
Payflow Advanced payflow_advanced payflow_advanced
Payment by cards or by PayPal account hosted_pro hosted_pro

It would be ideal if the renaming is automatically done by the data migration tool during the migration process.


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commented Apr 24, 2019

Hi @guarinogabriel

Thank you for reporting this issue. Internal ticket MAGETWO-99382 to fix it


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commented May 3, 2019

Hi @guarinogabriel

Sorry for delay. The fix is in a280dc2


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commented May 8, 2019

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