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NO sender in email header for magento 2 sales order and password change emails to customer #23199

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msawyers opened this issue Jun 10, 2019 · 12 comments

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@msawyers
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@msawyers msawyers commented Jun 10, 2019

Preconditions
Magento 2.3.1
PHP 7.2.7

Steps to reproduce
Production Mode
Single Store Mode
Add product to cart
Checkout
View email in Live/hotmail account

Expected result
Order confirmation email with FROM name and email address sent to the customer per settings from store email addresses in config

Actual result
Order confirmation email contains no FROM or FROM EMAIL address
On email app sender shown as =?utf-8?QStorename?=

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@m2-assistant m2-assistant bot commented Jun 10, 2019

Hi @msawyers. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@msawyers do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

  • yes
  • no

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@msawyers msawyers commented Jun 17, 2019

Yes, this is replicable on a vanilla instance

email issue

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@m2-assistant m2-assistant bot commented Jun 21, 2019

Hi @shikhamis11. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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@oviliz oviliz commented Jun 22, 2019

This is likely the result of a recent fix (?) as per #14952 after a too long struggle...

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@msawyers msawyers commented Jun 22, 2019

The issue only exist on 2.3.1 can be replicated on vanilla instance

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@msawyers msawyers commented Jun 23, 2019

Any assistance with this?

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@gwharton gwharton commented Jun 24, 2019

If the emails are plain text then there is another bug where plain text emails are no longer sent as valid MIME emails so email clients may refuse to handle utf-8 encoding as that is only valid in MIME emails. See #22103.

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@msawyers msawyers commented Jun 25, 2019

Yes, thats whats happening, issue still exist on Magento 2.3.2

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@gwharton gwharton commented Jul 2, 2019

Yes. Plain text emails are currently broken in 2.2 and 2.3. Since 2.2.8 and never worked in 2.3.

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@magento-engcom-team magento-engcom-team commented Jul 4, 2019

Hi @msawyers. Thank you for your report.
The issue has been fixed in #23537 by @gwharton in 2.2-develop branch
Related commit(s):

The fix will be available with the upcoming 2.2.10 release.

@m2-backlog m2-backlog bot moved this from PR In Progress to Done (last 30 days) in Community Backlog Jul 4, 2019
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@msawyers msawyers commented Jul 5, 2019

Awesome, thanks @gwharton

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@magento-engcom-team magento-engcom-team commented Jul 5, 2019

Hi @msawyers. Thank you for your report.
The issue has been fixed in #23535 by @gwharton in 2.3-develop branch
Related commit(s):

The fix will be available with the upcoming 2.3.3 release.

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