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Contact and Support

Feature Requests

To discuss new ideas and features, visit the feature discussion forum.

General Questions and API Integration Help

We encourage everyone to ask questions on our community forums. Browsing and posting to the forum does not require a Mailsac account.

The Mailsac Team tries to respond to forum requests within a day. Team members monitor the forums during business hours, USA West Coast Pacific Time (PDT/PST).

Browse our documentation on this website. Common use cases are answered here. The API Specification has additional detail.

If you are not on a Business or Enterprise plan, please post to the forum. API integration questions which are received via our support email may be redirected to the forum.

Mail Not Received

The most common support request is about mail not being received. Read this article with troubleshooting tips:

:ref:`faq-messages-not-received`

Business and Enterprise Support

For service setup issues, billing questions, and sales support, contact:

support@team.mailsac.com

including the following information, or we will not be able to immediately help you:

  1. Your account ID / username, and the account with an active subscription, if on an Enterprise plan
  2. Any TO and FROM email addresses or domains for troubleshooting
  3. The approximate time, and timezone, when any issues occurred
  4. IP addresses of your workstation or servers you are using with Mailsac

For API support we encourage you to post to the Developers and API forum so your solution can be shared with other developers.

Support Hours

We answer support requests during business hours, USA West Coast Pacific Time (PDT/PST)