New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Survey #328

Open
gregorywolanski opened this Issue Jun 13, 2018 · 14 comments

Comments

Projects
None yet
4 participants
@gregorywolanski
Contributor

gregorywolanski commented Jun 13, 2018

I believe that Maputnik needs more contact with its users.

The goal

To bring us, the makers of Maputnik, together with the users.

The prototype

Prototype of the survey

You can fill it out and submit it, it’s just a prototype. I’ll remove the test responses.

How I want to promote the survey

  1. https://maputnik.github.io/editor
  2. https://twitter.com/maputnik
  3. https://twitter.com/lukmartinelli (?) CC @lukasmartinelli
  4. The next version of Maputnik?

How I want to promote the survey inside Maputnik

1

2

4

3

The text from the modal window:

You + Maputnik = Maputnik better for you

We don’t track you, so we don’t know how you use Maputnik. Help us make Maputnik better for you by completing a 7–minute survey carried out by our contributing designer.

Take the Maputnik Survey

It takes 7 minutes, tops! Every question is optional.

What I need from you

It would be nice to see some answers to the following questions (you don’t have to answer all of them):

a) Do you think any of the questions are unnecessary?

b) Are there some questions I should add?

c) Do the words I chose work?

d) Do you want to know anything more about Maputnik users?

e) Do you think the method I’ve proposed for promoting the survey in Maputnik is both visible and non–invasive?*

* The modal window for the survey will appear to users only once.

@orangemug

This comment has been minimized.

Member

orangemug commented Jun 15, 2018

Really nice survey @gregorywolanski

Answers to the questions

a) Do you think any of the questions are unnecessary?

No

b) Are there some questions I should add?

I'm unsure if this should be a new question or a modification of 'What do you use Maputnik for?'. What I'd like to find out it whether people use Maputnik for

  • datavis
  • base maps
  • web or print
  • private in company or public on the internet

I just wonder if 'What do you use Maputnik for?' people are going to answer 'style maps' and it there is a way we can lead them into answering more specifically.

c) Do the words I chose work?

The question

What Maputnik alternatives do you know?

It is a little unclear what we're asking for here. Do we want to know what the participant has heard of or which ones they use? Maybe it should be either 'What Maputnik alternatives do you know of?' or 'What Maputnik alternatives do you use?', or maybe both, thoughts?

d) Do you want to know anything more about Maputnik users?

Just what's outlined in (b) above

e) Do you think the method I’ve proposed for promoting the survey in Maputnik is both visible and non–invasive?*

Yup I'm happy with the proposed promotion.

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Jun 15, 2018

Thank you, @orangemug! :)

b) Are there some questions I should add?

I'm unsure if this should be a new question or a modification of 'What do you use Maputnik for?'. What I'd like to find out it whether people use Maputnik for

datavis
base maps
web or print
private in company or public on the internet
I just wonder if 'What do you use Maputnik for?' people are going to answer 'style maps' and it there is a way we can lead them into answering more specifically.

I read you. I believe we will be able to read it from the answers for the “What do you use Maputnik for?” question.

I could add your questions as a description to the “What do you use Maputnik for?” question, but I’m afraid that it could make the quality of the answers for this open question worse (directed, biased). What do you think?

What Maputnik alternatives do you know?

It is a little unclear what we're asking for here. Do we want to know what the participant has heard of or which ones they use? Maybe it should be either 'What Maputnik alternatives do you know of?' or 'What Maputnik alternatives do you use?', or maybe both, thoughts?

At this point, I want to know what the participant has heard of.

“What Maputnik alternatives do you know of?” might be better here, but I’m not a native speaker to assess. :)

@orangemug

This comment has been minimized.

Member

orangemug commented Jun 15, 2018

I could add your questions as a description to the “What do you use Maputnik for?” question, but I’m afraid that it could make the quality of the answers for this open question worse (directed, biased). What do you think?

Good point. It was a minor thing anyway, I'm happy if you're happy :)

At this point, I want to know what the participant has heard of.

“What Maputnik alternatives do you know of?” might be better here, but I’m not a native speaker to assess. :)

To me "What Maputnik alternatives do you know?" read as "what do I know" in the same way someone would say "I know javascript" it hints at you have a deeper knowledge of the subject. "What Maputnik alternatives do you know of?" seems better to me

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Jun 15, 2018

@orangemug

To me "What Maputnik alternatives do you know?" read as "what do I know" in the same way someone would say "I know javascript" it hints at you have a deeper knowledge of the subject. "What Maputnik alternatives do you know of?" seems better to me

The question updated in the prototype. :)

Thanks for your feedback!

@alicoding

This comment has been minimized.

alicoding commented Jun 18, 2018

Probably got wrong Ali here? :)

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Jun 18, 2018

@alicoding I mentioned you because of commit. :)

@alicoding

This comment has been minimized.

alicoding commented Jun 18, 2018

@gregorywolanski gotcha :D It was probably a commit from my starter project there. 👍

@muesliq

This comment has been minimized.

Collaborator

muesliq commented Jun 19, 2018

I'd add open questions like:

What is the one thing that nearly keeps/kept you from using Maputnik?

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Jun 19, 2018

Thanks, @muesliq! :) I’m super excited that you joined the discussion! :D

I'd add open questions like:

What is the one thing that nearly keeps/kept you from using Maputnik?

Could you please write more about your motivation for adding this question? Is this your case? Do you know someone in this scenario?

@muesliq

This comment has been minimized.

Collaborator

muesliq commented Jun 19, 2018

Could you please write more about your motivation for adding this question?

In my experience this question is the one most valuable question (no matter which product) when collecting feedback. Asking "What features would you like to have" will get people creative and they will tell you their ideas, regardless if those features will really matter to them. But finding out what (almost) kept somebody from using/buying your product will get you feedback that matters.

Is this your case?

Our customers can choose between Maputnik and our own, self-made code-based editor. I prefer the latter but that's more of a power-user option. What personally keeps me from using Maputnik is: Too much GUI ;-) But I appreciate Maputnik for that very reason as an option for less code-savvy customers of ours.

Do you know someone in this scenario?

Almost every user will have something to say when you ask them what nearly kept them from using your product. ;-)

@orangemug

This comment has been minimized.

Member

orangemug commented Jun 23, 2018

What is the one thing that nearly keeps/kept you from using Maputnik?

I like this idea. I know from my own experience, I keep returning to tools over the years again and again. I like them in principal but they've never quite done what I want/need.

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Jun 25, 2018

What is the one thing that nearly keeps/kept you from using Maputnik?

Three thoughts:

  1. The survey is addressed to the Maputnik users. I don’t think that we are going to reach with it many almost–Maputnik–users – that’s a little bit outside of the scope of this particular survey. Survey for almost–Maputnik–users is a great idea for another survey. :)

  2. It’s my personal impression: I sense a negative vibe from this question. :/ I tried to rewrite it a few times, without luck. :(

  3. Do you (@muesliq, @orangemug, others) believe that “What is the one thing that nearly keeps/kept you from using Maputnik?” is different enough from “What annoys you about Maputnik?” in a such short survey to add the first question?

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jun 25, 2018

Survey (maputnik#328)
Elements promoting the survey inside Maputnik

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jun 30, 2018

Survey (maputnik#328)
Elements promoting the survey inside Maputnik after feedback

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jun 30, 2018

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jul 8, 2018

Survey (maputnik#328)
Elements promoting the survey inside Maputnik after feedback

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jul 8, 2018

gregorywolanski added a commit to gregorywolanski/editor that referenced this issue Jul 8, 2018

@gregorywolanski

This comment has been minimized.

Contributor

gregorywolanski commented Sep 1, 2018

Update:

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment