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Manage Websites Blank #12142

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uxbod opened this Issue Oct 3, 2017 · 6 comments

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@uxbod

uxbod commented Oct 3, 2017

Have upgraded to the latest Piwik release:

Piwik version: 3.1.1
MySQL version: 5.5.5
PHP version: 7.1.9

but when I visit the manage websites page it shows zero sites even though 13 are available. I have checked the NGINX error log on the server and it is showing:

2017/10/03 16:10:19 [alert] 7641#0: worker process 7676 exited on signal 6
terminate called after throwing an instance of 'std::out_of_range'
what(): basic_string::basic_string

If I inspect the page I see an empty response from:

plugins/SitesManager/templates/sites-list/site-fields.html?cb=f16815f1c3671d2ccb5c11e010fdfe23 net::ERR_EMPTY_RESPONSE

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mattab Oct 16, 2017

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Hi there,

It's hard to say, but maybe a bug in PHP or so? Could you try another PHP version maybe?

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mattab commented Oct 16, 2017

Hi there,

It's hard to say, but maybe a bug in PHP or so? Could you try another PHP version maybe?

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mneudert Oct 16, 2017

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I don't think this has anything to do with PHP. The error hints at std::out_of_range and that is some C++ stuff so probably something on the NGINX side.

Can you check if you have a module like ngx_pagespeed active? If so, could you check if deactivating it solves your problem?

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mneudert commented Oct 16, 2017

I don't think this has anything to do with PHP. The error hints at std::out_of_range and that is some C++ stuff so probably something on the NGINX side.

Can you check if you have a module like ngx_pagespeed active? If so, could you check if deactivating it solves your problem?

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sgiehl Oct 31, 2017

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@uxbod any feedback on this

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sgiehl commented Oct 31, 2017

@uxbod any feedback on this

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uxbod Nov 1, 2017

Apologies have been on vacation. Indeed ngx_pagespeed is installed but I have switched it off for the Piwik site :( Have even tried disabling it across all sites to no avail.

uxbod commented Nov 1, 2017

Apologies have been on vacation. Indeed ngx_pagespeed is installed but I have switched it off for the Piwik site :( Have even tried disabling it across all sites to no avail.

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mneudert Nov 7, 2017

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That seems odd.

Can you give me some more details about your nginx version and plugins you are using? Like the output of nginx -V and a list of dynamic modules (if any).

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mneudert commented Nov 7, 2017

That seems odd.

Can you give me some more details about your nginx version and plugins you are using? Like the output of nginx -V and a list of dynamic modules (if any).

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uxbod Nov 7, 2017

uxbod commented Nov 7, 2017

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