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Page Overlay doesn't work: never finishes loading #19781

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atom-box opened this issue Sep 28, 2022 · 5 comments
Closed

Page Overlay doesn't work: never finishes loading #19781

atom-box opened this issue Sep 28, 2022 · 5 comments
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answered For when a question was asked and we referred to forum or answered it.

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@atom-box
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atom-box commented Sep 28, 2022

Possible Regression

On my version 4.10.1 site, everything is fine, no bug.
On my cloud instance (v 4.11.0), and on the Matomo demo site, Page Overlay just spins and spins, never loads.

To reproduce the bug:

Go to
Behavior > Pages > go to a single page row, like Bali > Page Overlay
image

The page hangs (on the left edge it says "loading" forever).

Chromium:
image

The page hangs (on the left edge it says "loading" forever).

Firefox:
image

Again, on my version 4.10.1 site, everything is fine, no bug.

(By the way, arrow 2 in this image points to a styling bug, reported separately as #19782

@atom-box atom-box added the Potential Bug Something that might be a bug, but can't be reproduced (yet). label Sep 28, 2022
@atom-box atom-box changed the title Page Overlay doesn't work. Possible Regression Page Overlay doesn't work Sep 28, 2022
@atom-box atom-box changed the title Page Overlay doesn't work Page Overlay doesn't work: never finishes loading Sep 28, 2022
@bx80
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bx80 commented Sep 29, 2022

I can confirm this issue on demo.matomo.cloud. Seems like it might be CORS setup related?

Screenshot_20220930_125316

@bx80
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bx80 commented Sep 30, 2022

Unable to recreate locally on 4.x-dev. Any thoughts @samjf?

@sgiehl
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sgiehl commented Oct 6, 2022

I guess the problem is, that divezone.net actually tracks to ananlytics.divezone.net. I think our demo uses some generated test data for that domain. To get the page overlay working, I guess the website would need to load piwik.js from demo.matomo.cloud.
That isn't anything we can fix in Matomo I guess. Might be something for an internal issue...

@jphustman
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I'm having this issue on my website as well, the page loads in the frame, but the left sidebar never moves on from "Loading..."
Nothing appears to be being blocked, or any errors in the console, also I'm not getting any information on any of the links either.

@sgiehl
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sgiehl commented Nov 11, 2022

@jphustman If it doesn't finish to load, that is in most cases a problem of mismatching domains or other issues that prevent loading the data from the API. But normally your browser console should report you, that a request wasn't loaded and why. If all requests are loaded correctly, maybe the request to load the data has other problems, in that case maybe the error log can give a hint. In any case I would suggest you to get some support on this on our forum at https://forum.matomo.org

@sgiehl sgiehl closed this as completed Nov 11, 2022
@sgiehl sgiehl added answered For when a question was asked and we referred to forum or answered it. and removed Potential Bug Something that might be a bug, but can't be reproduced (yet). labels Nov 11, 2022
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