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New Opt-out solution: checkbox is OFF per default even though I'm being tracked #19888

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utrautmann opened this issue Oct 19, 2022 · 3 comments · Fixed by #19915
Closed

New Opt-out solution: checkbox is OFF per default even though I'm being tracked #19888

utrautmann opened this issue Oct 19, 2022 · 3 comments · Fixed by #19915
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@bx80
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Bug For errors / faults / flaws. not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
Milestone
4.12.4

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@utrautmann
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We are using Matomo 4.12.1 .

We integrated the new script to Opt-out without the previous iframe (#17452).
Since we track without cookies and do not use a consent tool, the behavior is incorrect.
In the default case, the checkbox is off and it means that I would not be tracked.

Steps to Reproduce

  1. Integrate Tracking-script without consent tool
  2. integrate Opt-out script with DIV-Container
  3. The Opt-out dialog shows that I would not be tracked. But that is wrong. I'm being tracked.
@utrautmann utrautmann added the Potential Bug Something that might be a bug, but can't be reproduced (yet). label Oct 19, 2022
@MatomoForumNotifications
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This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/opt-out-using-the-matomo-javascript-tracker-code-is-triggert-by-page-reload/47768/5

@bx80 bx80 added Bug For errors / faults / flaws. and removed Potential Bug Something that might be a bug, but can't be reproduced (yet). labels Oct 27, 2022
@bx80 bx80 self-assigned this Oct 27, 2022
@bx80 bx80 added this to the 4.12.3 milestone Oct 27, 2022
@bx80 bx80 mentioned this issue Oct 27, 2022
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@justinvelluppillai justinvelluppillai modified the milestones: 4.12.3, 4.12.4 Oct 27, 2022
@MatomoForumNotifications
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This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/global-optout-is-not-working-this-isuseroptedout-always-return-false/47834/6

@MatomoForumNotifications
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This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/strange-opt-out-issues/48252/2

@Findus23 Findus23 mentioned this issue Nov 17, 2022
Closed
@elabuwa elabuwa added the not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. label Nov 22, 2022
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@bx80 bx80

Labels
Bug For errors / faults / flaws. not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
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Milestone
4.12.4
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Fix for opt-out toggling on page load and incorrect default state matomo-org/matomo
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@justinvelluppillai @elabuwa @utrautmann @bx80 @MatomoForumNotifications