Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

AdvertisingConversionExport no ecommerce goals selectable #20200

Closed
stbaum opened this issue Jan 11, 2023 · 13 comments
Closed

AdvertisingConversionExport no ecommerce goals selectable #20200

stbaum opened this issue Jan 11, 2023 · 13 comments
Labels
not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.

Comments

@stbaum
Copy link

stbaum commented Jan 11, 2023

The AdvertisingConversionExport does not show up Ecommerce Goals!

Matomo Version 4.13.0
AdvertisingConversionExport 4.1.1

As shown in screenshots it should be possible to use existing ecommerce data as goals for advertising conversion exports, however this is not possible. If you need more informations, jus contact me.

image

@stbaum stbaum added Potential Bug Something that might be a bug, but can't be reproduced (yet). To Triage An issue awaiting triage by a Matomo core team member labels Jan 11, 2023
@AltamashShaikh
Copy link
Contributor

@stbaum Does running ./console cache:clear and trying again helps ?

@stbaum
Copy link
Author

stbaum commented Jan 12, 2023

@stbaum Does running ./console cache:clear and trying again helps ?

tried, but does not help.

@AltamashShaikh
Copy link
Contributor

AltamashShaikh commented Jan 12, 2023

@stbaum You should be able to see "Ecommerce orders" as shown below
Screenshot from 2023-01-12 10-33-42

Do you have any error in the console ?

As per the code if its isEcommerceSite you should be able to see atleast "Ecommerce Orders" in the dropdwon

@stbaum
Copy link
Author

stbaum commented Jan 12, 2023

No I do not see it:

image

All I see is my manual setup goal

image

Site is ecommerce enabled, see 1st screenshot.

@stbaum
Copy link
Author

stbaum commented Jan 12, 2023

Do you have any error in the console ?

Which command to show error, currently everything seems fine:

root@ryz2 /var/www/matomo/tmp/logs # /var/www/matomo/console diagnostics:run
There are no problems with your Matomo setup. Give yourself a pat on the back.

@AltamashShaikh
Copy link
Contributor

@stbaum Can you check if its showing up as "Ecommerce: yes" in the Measurables
Screenshot from 2023-01-12 13-40-48

Also check the idSite in the URL is correct, we cannot seem to find why the goal named "Ecommerce Orders" won't show up

@stbaum
Copy link
Author

stbaum commented Jan 12, 2023

All websites are E-COMMERCE YES
I do not see any problems with the IDs as well

image

@AltamashShaikh
Copy link
Contributor

@stbaum On the below page
image

Can you open the network tab, refresh the page and filter for getSitesWithAtLeastViewAccess and check the response for you siteID, does it have ecommerce: "1"
Screenshot from 2023-01-13 08-49-23

@stbaum
Copy link
Author

stbaum commented Jan 13, 2023

If you contact me by mail. I could give you full access to the instance, maybe this would speed up the fix.
you may contact me by sb[at]kmp360.de

image

@AltamashShaikh
Copy link
Contributor

@stbaum I couldn't do that sorry, can you please open a support ticket for this issue, since its a premium feature issue such issues should be raised via support and we can connect and ask for better info on this

@stbaum
Copy link
Author

stbaum commented Jan 13, 2023

Varun from the support team wrote to me, that I should continue here (some hours ago) ...

@sgiehl
Copy link
Member

sgiehl commented Feb 9, 2023

@AltamashShaikh I'll close the issue here. As far as I remember we had figured out the problem. So guess this is fixed meanwhile.

@sgiehl sgiehl closed this as completed Feb 9, 2023
@sgiehl sgiehl added not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org. and removed Potential Bug Something that might be a bug, but can't be reproduced (yet). To Triage An issue awaiting triage by a Matomo core team member labels Feb 9, 2023
@AltamashShaikh
Copy link
Contributor

@sgiehl We have a support ticket and we have shared an updated code with the customer and waiting for confirmation, good to close 👍

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
not-in-changelog For issues or pull requests that should not be included in our release changelog on matomo.org.
Projects
None yet
Development

No branches or pull requests

3 participants