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Actions performed at the same time register as different visits #5966

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siulca opened this Issue Aug 10, 2014 · 7 comments

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siulca commented Aug 10, 2014

I've noticed that sometimes page visits, actions or goals performed at nearly the same time get registered as new visits. See screenshot:

screen shot 2014-07-29 at 18 34 49
for example.

@mattab mattab added this to the Short term milestone Aug 20, 2014

@mattab mattab added the Bug label Aug 20, 2014

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mattab commented Aug 20, 2014

Thanks for the report. I think the following issue will solve this bug: #4910

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lancerushing commented Oct 10, 2014

I'm seeing this also when tracking goals/actions.

web analytics reports 2014-10-10 15-05-24

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mattab commented Dec 1, 2014

The work done in the Queue tracker issue will definitely help this #6075

@mattab mattab added Task and removed Bug labels Dec 1, 2014

@mattab mattab modified the milestones: Mid term, Short term Dec 1, 2014

@mattab mattab modified the milestones: Long term, Mid term Dec 5, 2016

@mattab mattab removed the Lower priority label Sep 13, 2018

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siulca commented Oct 8, 2018

4 years on... I'm still seeing this bug. It's making me lose hope in Motomo (Piwik) :(

image

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tsteur commented Oct 8, 2018

The only solution to this is to set up Queued Tracking (we made this easy to set up a while ago) https://plugins.matomo.org/QueuedTracking

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siulca commented Oct 9, 2018

Thank you for the link. Is there any reason why this is a plugin and not inbuilt as a default feature?

My website doesn't have much traffic at all (50-100 visits per day). And I see this duplicate (sometimes triple and quadruple) visit behaviour when there's a single person visiting the site.

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siulca commented Oct 24, 2018

That plugin appears to have fixed it. Thank you. You may close this now.

@tsteur tsteur closed this Oct 24, 2018

@mattab mattab added the answered label Nov 19, 2018

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