From f012d09de865345bd662a6e8fc8dfe838736a41e Mon Sep 17 00:00:00 2001 From: Ahmad Danial <49461314+ahmaddanialmohd@users.noreply.github.com> Date: Thu, 12 Mar 2020 10:03:37 +0800 Subject: [PATCH 01/13] Password Reset Section Included the password reset section under "Administration Issues". --- source/install/troubleshooting.rst | 18 ++++++++++++++++++ 1 file changed, 18 insertions(+) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 1d3a458356c..55932d3602c 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -79,6 +79,24 @@ If email sign-in was turned off before the System Administrator switched sign-in 4. Replace ``{username}`` with the name of the user you'd like to promote to an admin. +Password Resets +~~~~~~~~~~~~~~~ + +Scenario #1: Internal users + +- Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in. +- Since Mattermost Support do not have direct access to the server / instance the user has signed up to, we recommend users to get in touch directly to the System Administrator of the system +- If you are not sure who the System Administrator is, we suggest users to get in touch with the internal IT team for further help. + +Scenario #2 : AD / LDAP users + +- Password reset process should be done on the directory level instead of Mattermost UI since Mattermost pulls the information of the credentials from the LDAP directory. +- If the LDAP user has issues with the password, they should get in touch with the LDAP administrator for further help. + +Scenario #3: SSO Users (OneLogin / Okta / etc) + +- Password reset is to be done on the IdP provider side instead of Mattermost. + SAML Issues ------------------- From 678dd21b458f71adcee18afffcee2d1e3afe8148 Mon Sep 17 00:00:00 2001 From: Ahmad Danial <49461314+ahmaddanialmohd@users.noreply.github.com> Date: Tue, 17 Mar 2020 08:46:28 +0800 Subject: [PATCH 02/13] Update source/install/troubleshooting.rst Co-Authored-By: Justine Geffen --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 55932d3602c..e7625873bb3 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -95,7 +95,7 @@ Scenario #2 : AD / LDAP users Scenario #3: SSO Users (OneLogin / Okta / etc) -- Password reset is to be done on the IdP provider side instead of Mattermost. +The password reset process is completed on the IdP provider side, and not via the Mattermost System Console. SAML Issues ------------------- From 5bf14125e79db6ddd64ea30eac4980962d40c9e1 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:39:37 +0200 Subject: [PATCH 03/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index e7625873bb3..d23a67a77c5 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -79,7 +79,7 @@ If email sign-in was turned off before the System Administrator switched sign-in 4. Replace ``{username}`` with the name of the user you'd like to promote to an admin. -Password Resets +Password resets ~~~~~~~~~~~~~~~ Scenario #1: Internal users From 3a84329edd0b5ae52424ce1c931220d945063841 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:39:43 +0200 Subject: [PATCH 04/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index d23a67a77c5..2c8e22a60da 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -82,7 +82,7 @@ If email sign-in was turned off before the System Administrator switched sign-in Password resets ~~~~~~~~~~~~~~~ -Scenario #1: Internal users +**Email address or username sign in** - Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in. - Since Mattermost Support do not have direct access to the server / instance the user has signed up to, we recommend users to get in touch directly to the System Administrator of the system From bbab7a2edc357da78e237b4b3c628c0b0aa52512 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:39:55 +0200 Subject: [PATCH 05/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 2c8e22a60da..887616ff31e 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -88,7 +88,7 @@ Password resets - Since Mattermost Support do not have direct access to the server / instance the user has signed up to, we recommend users to get in touch directly to the System Administrator of the system - If you are not sure who the System Administrator is, we suggest users to get in touch with the internal IT team for further help. -Scenario #2 : AD / LDAP users +**AD/LDAP users** - Password reset process should be done on the directory level instead of Mattermost UI since Mattermost pulls the information of the credentials from the LDAP directory. - If the LDAP user has issues with the password, they should get in touch with the LDAP administrator for further help. From 2bded33099b1ced9d2476af1231dcafe3010fb93 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:40:05 +0200 Subject: [PATCH 06/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 887616ff31e..f8f73a3e8f2 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -93,7 +93,7 @@ Password resets - Password reset process should be done on the directory level instead of Mattermost UI since Mattermost pulls the information of the credentials from the LDAP directory. - If the LDAP user has issues with the password, they should get in touch with the LDAP administrator for further help. -Scenario #3: SSO Users (OneLogin / Okta / etc) +**SSO users (OneLogin/Okta etc)** The password reset process is completed on the IdP provider side, and not via the Mattermost System Console. From 2c162c5b772168378e84dd353a231d132fcdcfbc Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:40:12 +0200 Subject: [PATCH 07/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index f8f73a3e8f2..1358c98482c 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -97,7 +97,7 @@ Password resets The password reset process is completed on the IdP provider side, and not via the Mattermost System Console. -SAML Issues +SAML issues ------------------- Unable to Switch to SAML Authentication Successfully From 2574ecf640d052b84a377d2fc5fbf8c6d35de087 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:41:55 +0200 Subject: [PATCH 08/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 1358c98482c..43a7872c3b2 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -91,7 +91,7 @@ Password resets **AD/LDAP users** - Password reset process should be done on the directory level instead of Mattermost UI since Mattermost pulls the information of the credentials from the LDAP directory. -- If the LDAP user has issues with the password, they should get in touch with the LDAP administrator for further help. +If you experience issues with your password for your LDAP log in, contact your organization's LDAP administrator for further help. **SSO users (OneLogin/Okta etc)** From ee8a80e0cadb3fbd595e2f827ea1ec988a817742 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:42:05 +0200 Subject: [PATCH 09/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 43a7872c3b2..653d96c53cc 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -90,7 +90,7 @@ Password resets **AD/LDAP users** -- Password reset process should be done on the directory level instead of Mattermost UI since Mattermost pulls the information of the credentials from the LDAP directory. +The password reset process is performed on the directory level as Mattermost pulls the credential information from the LDAP directory. If you experience issues with your password for your LDAP log in, contact your organization's LDAP administrator for further help. **SSO users (OneLogin/Okta etc)** From c78cb9ad80e44fd48bd333d7932971dd47594034 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:42:21 +0200 Subject: [PATCH 10/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 653d96c53cc..2174f35ea24 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -86,7 +86,7 @@ Password resets - Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in. - Since Mattermost Support do not have direct access to the server / instance the user has signed up to, we recommend users to get in touch directly to the System Administrator of the system -- If you are not sure who the System Administrator is, we suggest users to get in touch with the internal IT team for further help. +If you are not sure who the System Admin is, contact the internal IT team at your organization for further help. **AD/LDAP users** From 85ad051de9ec3bae347d6d0d24d82645533d152b Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:42:28 +0200 Subject: [PATCH 11/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 2174f35ea24..8d618f75e11 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -85,7 +85,7 @@ Password resets **Email address or username sign in** - Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in. -- Since Mattermost Support do not have direct access to the server / instance the user has signed up to, we recommend users to get in touch directly to the System Administrator of the system +Mattermost Support do not have access to your Mattermost server/instance. If you experience any problems, the next step is to contact your Mattermost System Admin. If you are not sure who the System Admin is, contact the internal IT team at your organization for further help. **AD/LDAP users** From 436d74bc36ae6299aeecf01a92643557478dc768 Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Tue, 17 Mar 2020 15:42:36 +0200 Subject: [PATCH 12/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index 8d618f75e11..dd613749cd5 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -84,7 +84,7 @@ Password resets **Email address or username sign in** -- Password reset request and emails are ONLY applicable to internal users (i.e users who are invited through invite link / email invite) based on documentation - https://docs.mattermost.com/help/getting-started/signing-in.html#email-address-or-username-sign-in. +If you sign in to Mattermost using an email address or username, you can send a password reset request by selecting **I forgot my password**. Mattermost Support do not have access to your Mattermost server/instance. If you experience any problems, the next step is to contact your Mattermost System Admin. If you are not sure who the System Admin is, contact the internal IT team at your organization for further help. From b1d70ecb3d780fb8ccd0c0fc1f15e6d4c271407b Mon Sep 17 00:00:00 2001 From: Justine Geffen Date: Wed, 15 Apr 2020 12:41:09 +0200 Subject: [PATCH 13/13] Update source/install/troubleshooting.rst --- source/install/troubleshooting.rst | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/source/install/troubleshooting.rst b/source/install/troubleshooting.rst index dd613749cd5..4775c85705e 100644 --- a/source/install/troubleshooting.rst +++ b/source/install/troubleshooting.rst @@ -85,7 +85,7 @@ Password resets **Email address or username sign in** If you sign in to Mattermost using an email address or username, you can send a password reset request by selecting **I forgot my password**. -Mattermost Support do not have access to your Mattermost server/instance. If you experience any problems, the next step is to contact your Mattermost System Admin. +The Mattermost Support team does not have access to your Mattermost server/instance. If you experience any problems, the next step is to contact your Mattermost System Admin. If you are not sure who the System Admin is, contact the internal IT team at your organization for further help. **AD/LDAP users**