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A maubot plugin to manage customer support on Matrix.
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helm/supportportal
supportportal
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README.md

supportportal

A maubot to manage customer support on Matrix.

The bot acts as the primary customer support user on Matrix who is invited by users. When the bot is invited, it'll join and announce the invite to a management room, where one of your customer support agents can claim the task by joining the room.

Designed to work with bridges such as mautrix-twilio and mautrix-telegram, although it works fine for a Matrix-native customer support system as well.

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