diff --git a/app/bundles/EmailBundle/Swiftmailer/Transport/MailjetTransport.php b/app/bundles/EmailBundle/Swiftmailer/Transport/MailjetTransport.php
index 68c200a57b5..0b35718ef4e 100644
--- a/app/bundles/EmailBundle/Swiftmailer/Transport/MailjetTransport.php
+++ b/app/bundles/EmailBundle/Swiftmailer/Transport/MailjetTransport.php
@@ -103,9 +103,15 @@ public function processCallbackRequest(Request $request)
                 continue;
             }
 
-            if ('bounce' === $event['event'] || 'blocked' === $event['event']) {
-                $reason = $event['error_related_to'].': '.$event['error'];
+            if (('bounce' === $event['event']) || ('blocked' === $event['event'])) {
                 $type   = DoNotContact::BOUNCED;
+                if ('blocked' === $event['event']) {
+                    $reason = 'BLOCKED: '.$event['error_related_to'].': '.$event['error'];
+                } elseif (false === $event['hard_bounce']) {
+                    $reason = 'SOFT: '.$event['error_related_to'].': '.$event['error'].': '.$event['comment'];
+                } else {
+                    $reason = 'HARD: '.$event['error_related_to'].': '.$event['error'];
+                }
             } elseif ('spam' === $event['event']) {
                 $reason = 'User reported email as spam, source: '.$event['source'];
                 $type   = DoNotContact::UNSUBSCRIBED;
diff --git a/app/bundles/EmailBundle/Tests/Transport/MailjetTransportTest.php b/app/bundles/EmailBundle/Tests/Transport/MailjetTransportTest.php
index a7d8773e1ea..8f4727956d7 100644
--- a/app/bundles/EmailBundle/Tests/Transport/MailjetTransportTest.php
+++ b/app/bundles/EmailBundle/Tests/Transport/MailjetTransportTest.php
@@ -34,17 +34,17 @@ public function testWebhookPayloadIsProcessed()
             ->method('addFailureByHashId')
             ->withConsecutive(
                 [$this->equalTo('1'), 'User unsubscribed', DoNotContact::UNSUBSCRIBED],
-                [$this->equalTo('2'), 'blocked: blocked', DoNotContact::BOUNCED],
+                [$this->equalTo('2'), 'BLOCKED: blocked: blocked', DoNotContact::BOUNCED],
                 [$this->equalTo('3'), 'User reported email as spam, source: spam button', DoNotContact::UNSUBSCRIBED],
-                [$this->equalTo('4'), 'bounced: bounced', DoNotContact::BOUNCED],
-                [$this->equalTo('5'), 'bounced: bounced', DoNotContact::BOUNCED]
+                [$this->equalTo('4'), 'SOFT: bounced: bounced: text of mailjet', DoNotContact::BOUNCED],
+                [$this->equalTo('5'), 'HARD: bounced: bounced', DoNotContact::BOUNCED]
             );
 
         $this->transportCallback->expects($this->once())
             ->method('addFailureByAddress')
             ->with(
                 'bounce2@test.com',
-                'bounced: bounce without hash',
+                'HARD: bounced: bounce without hash',
                 DoNotContact::BOUNCED
             );
 
@@ -119,9 +119,10 @@ private function getRequestWithPayload()
     "CustomID": "4-bounce@test.com",
     "Payload": "",
     "blocked": "",
-    "hard_bounce": "",
+    "hard_bounce": false,
     "error_related_to": "bounced",
-    "error": "bounced"
+    "error": "bounced",
+    "comment": "text of mailjet"
   }, 
   {
     "event": "bounce",
@@ -134,7 +135,7 @@ private function getRequestWithPayload()
     "CustomID": "5-bounce3@test-test.com",
     "Payload": "",
     "blocked": "",
-    "hard_bounce": "",
+    "hard_bounce": true,
     "error_related_to": "bounced",
     "error": "bounced"
   },