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Abandoned cart campaign: can't see which contacts sucusessfully placed order #5468
Please DO NOT report security vulnerabilities here. Send them to email@example.com instead.
What type of report is this:
An interesting logic loop I have bumped into with abandoned cart campaigns: I have mautic hooked into prestashop, abandoned carts (with or without email) get added into "abandoned cart" segment and orders placed get added into "order placed" segment and removed from abandoned cart segment. A campaign with emails etc runs off the abandoned cart segment.
If an email is sent via the campaign to someone in abandoned cart segment, and they go on to place an order, there is no way to see who was the successful customer as they are removed from the segment and then the campaign right away.
I can see in my email list that x% of people opened the email and x% of them clicked the link to go back to the cart, but mautic (unlike many traditional mailing list apps) does not tell you WHO those people were. Usually I would check in the segment, or campaign, but this dosn't work for this abandoned cart set up as they are removed.
I have been trying to work out a solution for this - maybe I can create a third list of something, but havn't figured it out yet. I think having specific details under the list of contacts who opened/clicked etc would be best :)
If a bug:
Steps to reproduce:
Say if Cart created segment contains:
and Order placed contains:
then Abandoned cart contains
If firstname.lastname@example.org placed an order, then they would be moved from abandoned cart segment automatically.
So now, abandoned cart segment contains only email@example.com
So, what we want is for firstname.lastname@example.org to place an order. We send them an email from a campaign saying "Go to your Cart now (button link etc)" - they get the email, open it and YAY, the go to their cart and finish placing an order.
So they are added to Order placed and removed from abandoned cart.
The ISSUE I am reporting is that we now have no way identify which customers went through this campaign successfully. I know that one customer did get the email and opened and clicked but I don't know WHICH customer.
Please bear in mind that for on-line retail, this campaign type is a major reason to use software like mautic - it is literally VITAL that the software can do this kind of campaign. The mautic plugin bridge I use from my webshop to mautic is specifically built to enable the use of mautic for abandoned cart campaigns. While this bug is long and complex and dull, it is important.
Please check for related errors in the latest log file in [mautic root]/app/log/ and/or the web server's logs and post them here. Be sure to remove sensitive information if applicable.