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Zendesk API Client


Configuration is done through a block returning an instance of Zendesk::Client. The block is mandatory and if not passed, a Zendesk::ConfigurationException will be thrown.

Zendesk.configure do |config|
  # Mandatory:

  # Must be https URL unless it is localhost or
  config.url = ""

  config.username = "test.user"
  config.password = "test.password"

  # Optional:

  # Retry uses middleware to notify the user
  # when hitting the rate limit, sleep automatically,
  # then retry the request.
  config.retry = true
  # Log prints out requests to STDOUT
  config.log = true
  # Changes Faraday adapter
  config.adapter = :patron

Note: This Zendesk API client only supports basic authentication at the moment.


The result of configuration is an instance of Zendesk::Client which can then be used in two different methods.

One way to use the client is to pass it in as an argument to individual classes., :id => 1, :priority => "urgent") # doesn't actually send a request, must explicitly call #save 
Zendesk::Ticket.create(client, :subject => "Test Ticket", :description => "This is a test", :submitter_id =>, :priority => "urgent")
Zendesk::Ticket.find(client, 1)
Zendesk::Ticket.delete(client, 1)

Another way is to use the instance methods under client. => "Test Ticket", :description => "This is a test", :submitter_id =>, :priority => "urgent")

The methods under Zendesk::Client (such as .tickets) return an instance of Zendesk::Collection a lazy-loaded list of that resource. Actual requests may not be sent until an explicit Zendesk::Collection#fetch, Zendesk::Collection#to_a, or an applicable methods such as #each.


Zendesk::Collections can be paginated:

tickets =
next_page =
previous_page = tickets.prev


Callbacks can be added to the Zendesk::Client instance and will be called (with the response env) after all response middleware.

client.insert_callback do |env|
  if env[:status] == 404
    puts "Invalid request"

Resource management

Individual resources can be created, modified, saved, and destroyed.

ticket =[0] # Zendesk::Ticket.find(client, 1)
ticket.priority = "urgent"
ticket.attributes # => { "priority" => "urgent" } # Will PUT => true
ticket.destroy # => true, { :priority => "urgent" })
ticket.new_record? # => true # Will POST

Special case: playlists

Views can be played using different syntax than normal resources. Playlists are started with:'incoming')

OR, id)

Playlists are automatically started server-side when created and can then be played using the Zendesk::Playlist#next method. Also available is the Zendesk::Playlist#each method which takes a block and will successively get and yield each ticket until the end of the playlist.

playlist.each do |ticket|
  ticket.status = "solved"

Special case: Custom resources paths

API endpoints such as tickets/recent or topics/show_many can be accessed through chaining. They will too return an instance of Zendesk::Collection.
client.topics.show_many(:verb => :post, :ids => [1, 2, 3])

Attaching files

Files can be attached to tickets using either a path or the File class and will be automatically uploaded and attached.

ticket =
ticket.uploads << "img.jpg"
ticket.uploads <<"img.jpg")


  • Topic votes
  • Nested association saving
  • Testing

Note on Patches/Pull Requests

  1. Fork the project.
  2. Make your feature addition or bug fix.
  3. Add tests for it. This is important so I don't break it in a future version unintentionally.
  4. Commit, do not mess with rakefile, version, or history. (if you want to have your own version, that is fine but bump version in a commit by itself I can ignore when I pull)
  5. Send me a pull request. Bonus points for topic branches.

Supported Ruby Versions

Tested with Ruby 1.8.7 and 1.9.3



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