Unable to connect my PAUSE account to metaCPAN #568

jackmaney opened this Issue May 3, 2012 · 6 comments


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I'm trying to connect my PAUSE account (JACKMANEY) to my metaCPAN account. The email never seems to never arrive (either in the inbox or the spam folder).

The email address registered to my PAUSE account (jack@jackmaney.com) is set to forward to two other accounts...could that be the cause of the issue?

Thank you for your time,


DrHyde commented May 3, 2012

I too can't connect my account. I have verified that emails I send to dcantrell@cpan.org arrive in my inbox, so I assume that the problem is between metacpan and the cpan.org mail sewer


monken commented May 4, 2012

the cpan.org MX says:

jackmaney@cpan.org: host cpan.mx.develooper.com[] said: 554
5.7.1 jackmaney@cpan.org: Recipient address rejected: Access denied (in
reply to RCPT TO command)
Reporting-MTA: dns; web.metacpan.org
X-Postfix-Queue-ID: 2B28A482363
X-Postfix-Sender: rfc822; noreply@metacpan.org
Arrival-Date: Thu, 3 May 2012 16:39:41 +0100 (BST)

Final-Recipient: rfc822; jackmaney@cpan.org
Action: failed
Status: 5.7.1
Remote-MTA: dns; cpan.mx.develooper.com
Diagnostic-Code: smtp; 554 5.7.1 jackmaney@cpan.org: Recipient address
rejected: Access denied

I don't have a cpan.org email address that I'm aware of. None of the notifications regarding my PAUSE account--nor the documentation link provided with the welcome message telling me that my PAUSE account was approved--mention this email address or how to access it. How can I route that email to jack@jackmaney.com instead?


oalders commented May 4, 2012

@jackmaney What do you see on this page? https://pause.perl.org/pause/authenquery?ACTION=edit_cred

Scroll right to the bottom to configure your email options.

I see two email fields: one for a publicly visible email address and one for a secret email address. Both are currently set to jack@jackmaney.com I also have the email address jackmaney@cpan.org (somehow I didn't see that before...) set to forward email to my public email address. So, the email should come through to jack@jackmaney.com, but it doesn't. Let me change the secret address and try to reroute the cpan address to that...

And that worked. Thanks!

@jackmaney jackmaney closed this May 4, 2012

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