Home

Family Gem Help

This wiki is primarily intended to provide support in using the Family Gem app.

---

From version 1.2 media loaded from not-owned folders are slow

Family Gem from version 1.2 has redesigned the access to media files.
The app does no more need storage write or read permission.
Unfortunately you may experience slow access to media files loaded from folders not-owned by Family Gem.
Folders owned by Family Gem are:

• /data/data/app.familygem (and subfolders)
• /Android/data/app.familygem (and subfolders)
• /Android/media/app.familygem (and subfolders)

Folders not-owned by Family Gem are all others (in internal storage or SD card).
E.g. /Documents or /Pictures.

To speed-up the access to media files you have two possible solutions:

Solution A: copy media files to the app storage
/Android/data/app.familygem/files/...

Make sure you have linked your media folder:
☰ → Media → ⋮ → Media folders → → Select folder from your device
If the media folder is linked correctly, you can see your media displayed in the Media list (although slow).

Then you can copy media files to the tree folder in the app storage:
☰ → Media → ⋮ → Copy to app storage

Solution B: keep media files in proper owned folder
/Android/media/app.familygem/...

If you want to keep media files in some custom folder, the best is to place them here:
/Android/media/app.familygem (or in a sub-folder)

This folder already exists in your internal shared storage and also in the SD card: you don't need to create it.

Then you must add the folder path in:
☰ → Media → ⋮ → Media folders