The Business Assist APIs are a set of Machine learning based tools originally developed internally at Microsoft to automate common customer success-oriented tasks. They are now being made available to help customers and partners achieve their goals to reduce costs, more efficiently listen to customers, and respond to their needs more quickly. These tools will allow large scale data analysis to be performed quickly and automatically. The Business Assist APIs give you tools to better understand your customers' wants and needs and respond to them more quickly.
- businessassist-sample-client: A sample project to expeidite your connection to the Business Assist API. The sample client provides insight into the authentication process along with providing access to the Self-Help and Forecast endpoints of the Business Assist API.
- Get Started by setting up access, authentication, and authorization to use Business Assist APIs.
- API reference: Familiarize yourself with the Business Assist API actions and data types.
The Forecast API brings the ability to quickly and confidently forecast future support case volume based on historical data.
- Overview: High-level introduction to the Business Assist Forecast API.
- Core concepts: Learn about the key concepts and the process of importing datasets and generating forecasts.
- How to use: Learn how to create your first forecast forecasting predictor with the Forecasting API.
The SelfHelp API helps find self-serve solutions from Microsoft's extensive library of support articles.
- Overview: High-level introduction to the Business Assist SelfHelp API.
- Core Concepts: Learn about the key concepts and the process of finding solutions to user questions.
- How to use: Learn how to submit questions to the SelfHelp API.
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