Text Extractor not working

[hatredzz]

Microsoft PowerToys version

0.81.1

Installation method

GitHub, Microsoft Store

Running as admin

Yes

Area(s) with issue?

TextExtractor

Steps to reproduce

Hi. I reset Windows, I didn't install any tweaks or other modifications. Now it's the turn of installing PowerToys. All functions work fine, except Text Extractor. I will attach a video below where you can see the whole problem. Previously there was no such problem and everything was working. video link

✔️ Expected Behavior

❌ Actual Behavior

Other Software

No response

[github-actions]

Hi I'm an AI powered bot that finds similar issues based off the issue title.

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it. Thank you!

Closed similar issues:

• Text Extractor doesn't extract (#25507), similarity score: 0.84
• text extractor (#27046), similarity score: 0.84
• [Text Extractor] Crash (#25351), similarity score: 0.82
• Black Screen in Text Extractor (#28217), similarity score: 0.82
• windows powertoys text extractor issue (#29053), similarity score: 0.82

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[hatredzz]

Hi I'm an AI powered bot that finds similar issues based off the issue title.

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it. Thank you!

Closed similar issues:

• Text Extractor doesn't extract (#25507), similarity score: 0.84
• text extractor (#27046), similarity score: 0.84
• [Text Extractor] Crash (#25351), similarity score: 0.82
• Black Screen in Text Extractor (#28217), similarity score: 0.82
• windows powertoys text extractor issue (#29053), similarity score: 0.82

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

The third link is a similar problem to mine. But, alas, there is no solution in this article :(

[TheJoeFin]

/bugreport

[hatredzz]

Hi there!We need a bit more information to really debug this issue. Can you add a "Report Bug" zip file here? You right click on our system tray icon and just go to report bug. Then drag the zipfile from your desktop onto the GitHub comment box in this issue. Thanks!

PowerToysReport_2024-06-05-19-42-05.zip

[TheJoeFin]

@hatredzz can you run the following command and report back the output

Get-WindowsCapability -Online | Where-Object { $_.Name -Like 'Language.OCR*' }

[hatredzz]

@hatredzz can you run the following command and report back the output

Get-WindowsCapability -Online | Where-Object { $_.Name -Like 'Language.OCR*' }

I apologize for not replying. Do i need to enter this in cmd or powershell?

[TheJoeFin]

@hatredzz PowerShell. That line is from these docs: https://learn.microsoft.com/en-us/windows/powertoys/text-extractor

[hatredzz]

@hatredzz can you run the following command and report back the output

Get-WindowsCapability -Online | Where-Object { $_.Name -Like 'Language.OCR*' }
Name : Language.OCR~~~ar-SA~0.0.1.0
State : NotPresent

Name : Language.OCR~~~bg-BG~0.0.1.0
State : NotPresent

Name : Language.OCR~~~bs-LATN-BA~0.0.1.0
State : NotPresent

Name : Language.OCR~~~cs-CZ~0.0.1.0
State : NotPresent

Name : Language.OCR~~~da-DK~0.0.1.0
State : NotPresent

Name : Language.OCR~~~de-DE~0.0.1.0
State : NotPresent

Name : Language.OCR~~~el-GR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~en-GB~0.0.1.0
State : NotPresent

Name : Language.OCR~~~en-US~0.0.1.0
State : Installed

Name : Language.OCR~~~es-ES~0.0.1.0
State : NotPresent

Name : Language.OCR~~~es-MX~0.0.1.0
State : NotPresent

Name : Language.OCR~~~fi-FI~0.0.1.0
State : NotPresent

Name : Language.OCR~~~fr-CA~0.0.1.0
State : NotPresent

Name : Language.OCR~~~fr-FR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~hr-HR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~hu-HU~0.0.1.0
State : NotPresent

Name : Language.OCR~~~it-IT~0.0.1.0
State : NotPresent

Name : Language.OCR~~~ja-JP~0.0.1.0
State : NotPresent

Name : Language.OCR~~~ko-KR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~nb-NO~0.0.1.0
State : NotPresent

Name : Language.OCR~~~nl-NL~0.0.1.0
State : NotPresent

Name : Language.OCR~~~pl-PL~0.0.1.0
State : NotPresent

Name : Language.OCR~~~pt-BR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~pt-PT~0.0.1.0
State : NotPresent

Name : Language.OCR~~~ro-RO~0.0.1.0
State : NotPresent

Name : Language.OCR~~~ru-RU~0.0.1.0
State : Installed

Name : Language.OCR~~~sk-SK~0.0.1.0
State : NotPresent

Name : Language.OCR~~~sl-SI~0.0.1.0
State : NotPresent

Name : Language.OCR~~~sr-CYRL-RS~0.0.1.0
State : NotPresent

Name : Language.OCR~~~sr-LATN-RS~0.0.1.0
State : NotPresent

Name : Language.OCR~~~sv-SE~0.0.1.0
State : NotPresent

Name : Language.OCR~~~tr-TR~0.0.1.0
State : NotPresent

Name : Language.OCR~~~zh-CN~0.0.1.0
State : NotPresent

Name : Language.OCR~~~zh-HK~0.0.1.0
State : NotPresent

Name : Language.OCR~~~zh-TW~0.0.1.0
State : NotPresent

[hatredzz]

Do I need to provide any more information?

[hatredzz]

Disabling antivirus and using a VPN does not fix this problem