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Integration sample code and documentation related to Workforce Management for Dynamics 365 Customer Service.

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Integrate Dynamics 365 Customer Service with third-party workforce management

This repository provides sample code and documentation related to integrating third-party workforce management with Dynamics 365 Customer Service.

Integration

Dynamics 365 Customer Service allows third-party services to easily integrate and provide additional capabilities. Integration can be done in the following ways:

  • Export: This allows third-party services to export data from Dynamics 365 Customer Service, to provide additional capabilities, or to integrate with other third-party service providers. An export can be done in the following ways:

    • Realtime: This allows an event-driven, near real time data export to external systems.
    • Historical: This allows an export and processing of historical data to external systems.
  • Schedule Import: This allows third-party services to import schedule data into Dynamics 365 Customer Service from external systems.

Code samples

The following sample codes are available in the repository:

Realtime export integration

This sample code shows how users can integrate with Dynamics 365 Customer Service to export event-driven data in near real time. For more information on real time export integration, see Realtime export integration.

Historical export integration

This sample code provides a Jupyter Notebook that can be used to process historical data that's been exported to an external data store, such as Azure Data Lake. For more information on historical export integration, see Historical export integration.

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