Skip to content
[] A set of modifications for HESK 2.x, a free helpdesk solution
PHP JavaScript CSS
Branch: master
Clone or download
Fetching latest commit…
Cannot retrieve the latest commit at this time.
Type Name Latest commit message Commit time
Failed to load latest commit information.
admin HESK 2.8.4 update Aug 19, 2019
api Fix a couple more tests Aug 19, 2019
ci Only skip phpunit for now Nov 6, 2017
css New category group view on customer-side Aug 28, 2018
fonts #648 Update FontAwesome to 4.7, don't use external CDN Jul 21, 2018
img #648 Update leaflet to 0.7.7, don't use external CDN Jul 21, 2018
inc Merge branch 'patch-6' into 'master' Aug 19, 2019
internal-api Service messages can be sorted via drag-and-drop Sep 25, 2018
language/en Categories can be sorted via drag and drop Sep 19, 2018
.gitignore Add .DS_Store to .gitignore Aug 18, 2019
.gitlab-ci.yml Try testing with PHP 7.3 Aug 19, 2019 Update Jan 25, 2017
LICENSE #257 Update README and LICENSE Jun 24, 2015 Update Sep 6, 2018
change_status.php Getting started with new audit trail entries Sep 20, 2017
hesk_javascript.js Replace old HESK headers with current ones May 23, 2017
hesk_style.css Update service_messages, hesk_style May 15, 2018
knowledgebase.php Update rest of files to HESK 2.7.6 Mar 1, 2018
print.php Updated pages for 2.8.0 May 17, 2018
reply_ticket.php Update pages for HESK 2.7.4 Nov 21, 2017
suggest_articles.php Update rest of files to HESK 2.7.6 Mar 1, 2018
suggest_email.php HESK 2.7.0 RC1 -> Final changes Nov 18, 2016
ticket.php Updated pages for 2.8.0 May 17, 2018

Mods for HESK Number of Downloads Current Release Project Status

License Join the chat at

Mods for HESK is a set of modifications for HESK v2.x, a free and popular helpdesk solution.


  • Calendar planning module
  • A new, responsive user interface
  • Ability to create custom ticket statuses
  • Right-to-left text direction
  • Designate parent/child relationships for tickets
  • Ticket dashboard automatic refresh
  • HTML-formatted e-mails
  • Mailgun API support
  • Customer email verifications
  • Custom fields in multiple languages
  • Create new ticket based on previous ticket
  • Admins can restrict users from modifying notification settings
  • Client-side form validation
  • Email template editor
  • Ticket attachments directly in emails
  • Recent tickets for contact when viewing another ticket
  • Restrict statuses from being closable
  • Custom service message icons
  • Permission templates
  • Request users location in tickets
  • Category managers
  • Show number of merged tickets in ticket search view
  • Enable / disable staff members
  • More-restricted settings page access
  • User agent tracking
  • New custom fields: Date, Readonly, Hidden, Email, Multiple Select


The latest version available for download can be downloaded from The master branch will always contain the latest release.


Visit for installation instructions.

Languages / Support

Please visit for translation instructions and support.
Mods for HESK translations are available at

Browser Compatibility

Mods for HESK is compatible with the following browsers:

  • IE 11 / Edge
  • Chrome (Current Version - 2 previous major revisions)
  • Firefox (Current Version - 2 previous major revisions)
  • Opera (Current Version - 2 previous major revisions)
  • Safari (Current Version - 2 previous major revisions)

It is possible that older browsers may or may not work with Mods for HESK. However, support will not be provided for older browsers.


Releases will be numbered with the following format:


And constructed with the following guidelines:

  • Updates to ensure compatibility with new minor/major versions of HESK bumps the major
  • New additions, including new minor features, without breaking backward compatibility, or updates to patch versions of HESK bumps the minor (and resets the patch)
  • Bug fixes and misc minor changes bumps the patch


  • Mike Koch - Creator of Mods for HESK
  • Klemen Stirn - Creator of HESK
You can’t perform that action at this time.