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  • HESK 2.8.4 Support
  • Dropped support for HESK 2.8.2
  • BUGFIX: Fixed issue where some users would encounter "Error Code: 151" when trying to install
  • BUGFIX: Fixed issue where %%HESK_OWNER%% would not work in canned responses
  • BUGFIX: Fixed issue where Microsoft Office documents would not appear inline.
  • BUGFIX: Fixed issues with the ticket attachments REST API
  • BUGFIX: Fixed issue where inserting tickets when using email validation could fail
  • BUGFIX: Fixed encoding issue when re-sending email notifications
  • BUGFIX: Fixed issue where "Click to Add Event" text was not localized
  • Datepicker calendar can now be localized
  • Bootswatch themes can now be used on the front-end via the "UI Colors" settings section
  • Improved visibility of the tickets dropdown when in mobile view
  • Category Groups
    • Category Groups allow you to group multiple categories into a common group. For example, "Password Resets" and "Active Directory Changes" could be grouped into a "Security" group
    • Groups can be nested inside other category groups
    • Groups do not have any security associated with them. Users can see a category group so long as they can see at least one category in the category group
    • Categories do not have to be assigned to a category group
Assets 3

@mike-koch mike-koch released this Jul 23, 2018 · 97 commits to master since this release

  • Support for HESK 2.8.2. Dropped support for HESK 2.8.1
  • BUGFIX: Fixed issue where PHP code would appear when searching for tickets
  • BUGFIX: Fixed issue where "*" was missing in a piece of help text on the submit ticket page
  • BUGFIX: Fixed issue where emails would display header information instead of the actual message
  • BUGFIX: Fixed issue where validator would mark email as required when "require email" was set to no
  • BUGFIX: Fixed issue where invisible reCAPTCHA would not work
  • Removed help files from download as Mods for HESK doesn't update them
  • Added "Can change ticket due date" permission for users. This permission is disallowed by default (update your permission groups and users to add permission as necessary)
  • FontAwesome and Leaflet no longer rely on external CDNs
Assets 3

@mike-koch mike-koch released this May 20, 2018 · 123 commits to master since this release

  • Support for HESK 2.8.1. Dropped support for HESK 2.7.6
  • BUGFIX: Fixed issue with create ticket API where tickets could not be created
  • BUGFIX: Fixed issue with create ticket API where autoassign logic would not respect the category's autoassign setting
  • BUGFIX: Fixed issue on the manage categories page where the colors from the previous category being edited would be applied to the next category
  • BUGFIX: Fixed issue on service messages page where service messages may not load
  • BUGFIX: Fixed PHP notice on manage email templates page
  • BUGFIX: Fixed issue on calendar page where the audit log date would be stored as 0000-00-00 00:00:00 when using a non-MySQL standard date format
  • BUGFIX: Fixed issue where administrators could only see tickets assigned to themselves on the calendar page
  • BUGFIX: Fixed issue where selected categories/features when creating a new user did not match the staff permission group's permissions
  • BUGFIX: Fixed issue where change due date button would be visible on a ticket when the user did not have permission to change the due date
  • User security changes regarding permission groups, categories, and users:
    • If a user can manage categories AND permission groups, the user can now assign any category to a permission group
    • If a user can manage categories AND users, the user can now assign any category to a user
  • Users who can manage permission groups and users can now assign a permission group to a user, as long as the permission group has equal or less access than their current permissions
  • Mods for HESK language strings have been removed from text.php and are now in a separate text-mfh.php file. This change has been made to facilitate the translation system changes at https://mods-for-hesk.com (see below for more information).
Assets 3

@mike-koch mike-koch released this Mar 24, 2018 · 206 commits to master since this release

Version 3.3.1 has been released, available for download at https://mods-for-hesk.com. Bugfixes:

  • BUGFIX: Fixed issue where some strings were not translated on the service messages page
  • BUGFIX: Fixed issue where business hours were improperly appearing on the customer calendar page
  • BUGFIX: Fixed issue where TinyMCE version was incorrect on the staff pages
  • BUGFIX: Fixed issue where autoassign would always be disabled when creating/editing a category
  • BUGFIX: Fixed issue where ticket due date could not be changed on the view ticket page
Assets 3

@mike-koch mike-koch released this Mar 3, 2018 · 215 commits to master since this release

Version 3.3.0 has been released, available for download at https://mods-for-hesk.com. Changes and bugfixes:

  • BUGFIX: Inactive users can no longer be the recipient of a private message
  • BUGFIX: Cc / Bcc email custom fields send emails again
  • BUGFIX: Fixed issue where custom field descriptions for select boxes would be forgetful and not display
  • BUGFIX: Fixed an issue where users running 3.0.0 Beta 1 or 3.0.0 RC 1 could not upgrade
  • BUGFIX: Users can no longer go on a power trip and create a permission group with more permissions than they have
  • BUGFIX: Fixed a portion of the installer that would fail when going in the "down" direction
  • BUGFIX: Fixed issue where an error could occur when trying to re-send an email
  • Added some failsafe checks on a migration when setting up statuses
  • Improved the database validator (bundled with the installer) to only fail checks if the user has installed the necessary version of Mods for HESK
  • A setting has been added to highlight all ticket rows based on the priority (by default high and critical priority tickets are highlighted)
  • The "Home" tab on the staff panel has been renamed to "Tickets" (as only tickets are shown on the page)
  • A couple small improvements to the calendar have been made
    • Partial day events can now have their start times hidden (via Helpdesk Settings)
    • Business hours have been added on the settings page. This does not add any new functionality, but the business hours will be indicated on the day/week views (defaults to 00:00 - 23:59)
    • Events now have audit trails. They can be viewed by clicking the "history" tab.
    • Tickets on the calendar now show its status on the popover
  • Due dates for tickets are now visible on the ticket list (finally!)
  • Improvements to service messages
    • Service messages can now be shown on multiple locations (up to 11 locations)
    • Service messages can be limited to a specific language
  • Attachments now show their size on the ticket page
  • A "Go Back" button has been added to the login page for easier access to the helpdesk homepage
  • HESK 2.7.6 support
  • Dropped support for HESK 2.7.5
  • New REST API endpoints are available for use. Consult the REST API documentation for more information.
    • /v1/service-messages (GET, POST, PUT, DELETE)
    • /v1/calendar/business-hours (GET)
    • /v1/calendar/events (GET)
    • /v1/calendar/events/staff (GET, POST, PUT, DELETE)
    • /v1/staff/tickets/{ticketId}/due-date (PATCH)
Assets 3

@mike-koch mike-koch released this Dec 7, 2017 · 306 commits to master since this release

  • BUGFIX: Fixed issue where some PHP installations would have issues retrieving request headers
  • BUGFIX: Fixed issue where emails would not send from the REST API when using phpmail() or SMTP
Assets 3

@mike-koch mike-koch released this Nov 27, 2017 · 314 commits to master since this release

  • HESK 2.7.5 compatibility
  • BUGFIX: Ticket timeline will be in the correct order if messages are sorted newest to oldest
  • BUGFIX: Fixed issue where ticket reply dates could be improperly stored
Assets 3

@mike-koch mike-koch released this Nov 20, 2017 · 323 commits to master since this release

  • BUGFIX: Audit events (status change, category change, etc) will now longer show Nov 30, 0001 when using a time format that MySQL doesn't like (note: any previous events [i]will[/i] continue to show this due to how the incorrect data is stored in the database).
  • BUGFIX: Clicking "edit post" or "delete post" on a reply will edit/delete the reply instead of the entire ticket.
Assets 3

@mike-koch mike-koch released this Nov 9, 2017 · 330 commits to master since this release

  • BUGFIX: Fixed an issue with PHP 5.3 and 5.4 installations
  • BUGFIX: Fixed an issue with the REST API with servers that do not send PATH_INFO information
Assets 3

@mike-koch mike-koch released this Nov 6, 2017 · 337 commits to master since this release

  • BUGFIX: Fixed issue where customer calendar would not load properly.
Assets 3
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