"While pursuing success in a dynamic, complex environment with limited resources and multiple goal conflicts, a succession of small, everyday decisions eventually produced breakdowns on a massive scale."
Sound familiar?
http://www.amazon.com/Drift-into-Failure-Sidney-Dekker/dp/1409422216/
"While pursuing success in a dynamic, complex environment with limited resources and multiple goal conflicts, a succession of small, everyday decisions eventually produced breakdowns on a massive scale."
Sound familiar?
http://www.amazon.com/Drift-into-Failure-Sidney-Dekker/dp/1409422216/