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Problem generating deliverable #157

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elkanouni opened this issue Apr 29, 2019 · 9 comments

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@elkanouni
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commented Apr 29, 2019

Dear Sir

I have problem generating deliverable in french language : final report. The system show the following error : "an error occurred while fetching api/client-anr/4/deliverable: 500".
Could give me a solution as soon as possible ?

thank you in advance

@cedricbonhomme

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commented Apr 30, 2019

Hello,

Could you give us some context?
Like the version of MONARC you are using.
Are you using the virtual machine we are providing. Is it on the my.monarc.lu instance?
Was it working before?

What can be really useful is the error message that your browser got from the server. You can see the response of the server via the console of your browser, in the "Network" tab.
If you have access to the error log of the server, you can directly check in this location.

@elkanouni

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commented Apr 30, 2019

@cedricbonhomme

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commented Apr 30, 2019

There was an error when you have uploaded your screenshot on GitHub. But I suppose this was the red box displayed at the top right corner of the Web page.
The only useful output for us would be what the server replied, via your console browser. This error from the server triggered the display of the red box.

@elkanouni

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commented Apr 30, 2019

@cedricbonhomme

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commented May 6, 2019

Hi,
Do you still have the issue?
I checked in the error logs of this instance and can't see something relevant. (I checked the logs from April 12 to today).

By the way, it seems you are commenting to this issue via email. And GitHub has filtered your screen shots. It seems the only way to attach a file is to use the Web interface of GitHub.

@elkanouni

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commented May 6, 2019

Hi

I still have the same issue, I'm attaching the screen capture from github interface.

Thank you for your effort.

unnamed

@elkanouni elkanouni closed this May 6, 2019

@elkanouni elkanouni reopened this May 6, 2019

@cedricbonhomme

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commented May 13, 2019

Dear @elkanouni ,

we have identified and fixed an issue on a our server where is deployed your MONARC instance. This fix has great chance to impact, and hopefully fix, your issue.

@elkanouni

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commented May 13, 2019

@cedricbonhomme

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commented May 13, 2019

You are welcome!

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