diff --git a/add-on/chrome/modules/MozLoopService.jsm b/add-on/chrome/modules/MozLoopService.jsm
index c2033668..2d8cac27 100644
--- a/add-on/chrome/modules/MozLoopService.jsm
+++ b/add-on/chrome/modules/MozLoopService.jsm
@@ -1865,7 +1865,7 @@ this.MozLoopService = {
    */
   openURL: function(url) {
     let win = Services.wm.getMostRecentWindow("navigator:browser");
-    win.openUILinkIn(url, "tab");
+    win.openUILinkIn(Services.urlFormatter.formatURL(url), "tab");
   },
 
   /**
diff --git a/add-on/preferences/prefs.js b/add-on/preferences/prefs.js
index 46a95113..4fb660d7 100644
--- a/add-on/preferences/prefs.js
+++ b/add-on/preferences/prefs.js
@@ -29,5 +29,5 @@ pref("loop.CSP", "default-src 'self' about: file: chrome:; img-src * data:; font
 #endif
 pref("loop.fxa_oauth.tokendata", "");
 pref("loop.fxa_oauth.profile", "");
-pref("loop.support_url", "https://support.mozilla.org/kb/group-conversations-firefox-hello-webrtc");
+pref("loop.support_url", "https://support.mozilla.org/1/firefox/%VERSION%/%OS%/%LOCALE%/cobrowsing");
 pref("loop.browserSharing.showInfoBar", true);