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when user hits "Start TowTruck" it automatically sends to appropriate people #138

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aarondruck opened this Issue · 2 comments

3 participants

@aarondruck

so for instance, a site could have TowTruck and on-hand customer support people. a user on the site could hit "Start TowTruck" and it'll automatically send it to that customer support person, who can then just join the session. instead of the user having to send it off to someone.

@ianb
Mozilla member

I think this would be a TowTruck configuration parameter. Like:

TowTruck({
  disableShareLink: true,
  onTowTruckReady: function () {
    sendToServer(TowTruck.shareUrl());
  }
});

where sendToServer() is some function that the site writes to tie into their customer service rep system.

@simonwex
Mozilla member

Yeah, this is up to the site to implement, not TowTruck.

@simonwex simonwex closed this
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