Braze is a comprehensive customer engagement platform that powers relevant experiences between consumers and brands they love. Braze helps brands foster human connection through interactive conversations across channels.
mParticle audiences correspond to Braze's Segments feature and can be used to target engagement campaigns in Braze.
In order to activate our Braze integration, you're going to need the API key for each app that you'd like to set up, which can be found by logging into your Braze account and navigating to your app's settings. You will also need to create an App Group REST API Key in the Developer Console.
Braze maintains several instances. As part of the Configuration Settings, you need to specify which one your data should be forwarded to. You can tell your Braze Instance from the URL of your Braze Dashboard.
|US 01 Cluster||https://dashboard-01.braze.com|
|US 02 Cluster||https://dashboard-02.braze.com|
|US 03 Cluster||https://dashboard-03.braze.com|
|US 04 Cluster||https://dashboard-04.braze.com|
|US 05 Cluster||https://dashboard-05.braze.com|
|US 06 Cluster||https://dashboard-06.braze.com|
|US 08 Cluster||https://dashboard-08.braze.com|
|EU 01 Cluster||https://dashboard-01.braze.eu|
|EU 02 Cluster||https://dashboard-02.braze.eu|
Check with your Braze account manager if you are unsure which Braze instance you are using.
https:// or a trailing
/ in your endpoint address will cause errors.
User Identity Mapping
mParticle will attempt to match users in Braze based on IDFAs, Android Device IDs, and a customizable External User ID field, which uniquely identifies a user in Braze. You can set which Identity Type to use as the External User ID in the Configuration Settings. Your External User ID should be a unique, permanent identifier -- usually Customer ID or Email. If you are also using the Event integration, make sure you set the same External User ID across both integrations.
The Braze API does not allow mParticle to directly create and maintain membership of segments in Braze, so the Audience integration works by setting attributes on a user, which you can then use to define a corresponding segment in Braze. Like mParticle, Braze populates it's Segment Manager based on the actual data points received, so you need to create audiences in mParticle and connect them to Braze first. Then, provided your audience is not empty, the segment membership attributes should become available in the Braze Segment Manager within a few minutes.
mParticle offers three ways to set segment membership attributes, controlled by the
Send Segments As Configuration Setting. The processing of each option is described below:
- Single Attribute (default)
- One Attribute Per Segment
- Both Single Attribute and One Attribute Per Segment
This is the default behavior. mParticle creates a single custom attribute in Braze for each user, called
SegmentMembership. The value of this attribute is a list of mParticle audience IDs that match the user. Audience IDs can be found in the main Audience list view. For example, given these three audiences:
A user who is a member of both
Aspiring Athenians and
Ibiza Dreamers will show the attribute
SegmentMembership with a value of
'11036','11034' in Braze:
To target members of
Ibiza Dreamers, you need to create a matching segment in Braze using the mParticle Audience ID,
with the filter
matches regex --
11034. It's important to choose the
matches regex option, and not
equals, or users with membership in more than one audience will not be matched.
One Attribute Per Segment
mParticle creates a custom attribute in Braze for each audience that a user belongs to, based on the External Name of the audience. For example, a user who is a member of audience
Possible Parisians will show the attribute
In Possible Parisians is true in Braze.
To target members of
Possible Parisians, you need to create a matching segment in Braze, with the filter
In Possible Parisians --
Both Single Attribute and One Attribute Per Segment
Deactivating and Deleting Connections
Since mParticle does not directly maintain segments in Braze, it will not delete segments when the corresponding mParticle audience connection is deleted or deactivated. When this happens, mParticle will not update the audience user attributes in Braze to remove the audience from each user.
Deleting an Audience
Deleting an audience does not remove the custom attributes in Braze.
|Setting Name||Data Type||Default Value||Description|
||Your app's API Key can be found in your Braze dashboard.|
|API Key Operating System||
||Unselected||Select which operating system your Braze API key corresponds to. This selection will limit the types of push tokens that will be forwarded on an audience update.|
|Send Segments As||
||Single Attribute||The method of sending audiences to Braze: Single Attribute, One Attribute Per Segment, or Both Single Attribute and One Attribute Per Segment. Warning: If multiple configurations use the same credentials and cluster, 'Single Attribute' may cause values to be overwritten.|
|App Group REST API Key||
||The App Group REST API Key can be found in the developer console section of the Braze dashboard.|
|External Identity Type||
||Customer ID||The mParticle User Identity type to forward as an External ID to Braze.|
|Email Identity Type||
||The mParticle User Identity Type to forward as the Email to Braze.|
||US 03 Cluster||Specify which cluster your Braze data will be forwarded to. Please ensure you are contractually authorized to use the EU cluster if you select that option. If you choose 'Custom', you will need to provide separate endpoints for your SDK, Server, and Web data.|