Commercial Support

Mike Perham edited this page Nov 8, 2016 · 4 revisions

Sidekiq offers only community support. Sidekiq Pro and Enterprise offer priority support via email.

Priority Support

Covers 1 incident per quarter, with a max response time of 2 working days. Scope is limited to Sidekiq and Sidekiq Pro and Enterprise features and APIs, not the application or infrastructure. For support, email support AT contribsys.com. Please email using the same domain as the original license email or explain your connection to the licensed company.

Onboarding

Enterprise customers may request a one hour video chat session with @mperham to discuss their application(s), requirements and how best to leverage the various Sidekiq features. Contact support to set up your session.