Customizable Feedback Component for Laravel
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Laravel Kustomer

Customizable Feedback Component for Laravel

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Laravel Kustomer allows you to easily implement a Customer Feedback component on your website. It is build with VueJS but can be implemented in any kind of Laravel Project. You just need to drop a few lines in your layout.

You probably know a lot of website that use intercom's chatting system, or crisp, and many more customer chat allowing you to get feedbacks from your website visitors.

Laravel Kustomer is an open-source and customizable alternative that adopts the same layout. Once installed, you will see the component on your website.

We also have a Nova Tool for it!

Chatting System

I'll work on implementing a chatting system in Laravel Kustomer, that will probably work with Laravel Nova. This is planned for V2. For now, you can only gather feedbacks from your visitors.


Laravel Kustomer

Installation & Configuration

You may use Composer to Install Laravel Kustomer:

composer require mydnic/laravel-kustomer

After installing Laravel Kustomer, publish its assets using the kustomer:publish Artisan command. After installing Kustomer, you should also run the migrate command:

php artisan kustomer:publish

php artisan migrate

This will create a new feedbacks table.


You can update the configuration of the component as you wish by editing config/kustomer.php.

I encourrage you to carefully read this config file.


All the texts that you can see in the components are translatable. After publishing the assets, you will find the texts in resources/lang/vendor/en/kustomer.php

The feedbacks labels are stored in this file as well, and the feedbacks array must match the one from you config file.

Display the component

In your public/ directory you'll find compiled css and js files that needs to be included into your html layout.

Include these on the pages you want the components to appear :

    <script src="{{ asset('vendor/kustomer/js/kustomer.js') }}" defer></script>
    <link href="{{ asset('vendor/kustomer/css/kustomer.css') }}" rel="stylesheet" type="text/css">
    <div id="kustomer">
            :params="{{ json_encode(config('kustomer')) }}"
            :labels="{{ json_encode(trans('kustomer::kustomer')) }}"

Attention If you run a VueJS application, you must add the #kustomer container outside your #app container. This is because kustomer runs on its own vue instance by default. If you want to change that, see Include Kustomer assets with your own assets

Updating Kustomer

When updating Kustomer, you should re-publish the assets:

php artisan vendor:publish --tag=kustomer-assets --force

This will re-publish the compiled JS and CSS files, but also the svg files located in public/vendor/kustomer/assets. If you want to use your own images, please update the configuration file.

Include Kustomer assets with your own assets

Optionnally, you can import the .vue and .sass files into your own resources/js and resources/sass folders, allowing you to heavily customize the Kustomer components and layout.

This will also allow you to end up with only one compiled .js and .css in your app.

However, you should be carefull if you're trying to update the a latest version, because your changes might be lost.

Pre requisite

Two npm packages are required:

  • axios
  • html2canvas

You can add them via npm or yarn.

We are using axios to make the HTTP request to send the feedback, so make sure axios is installed an configured in your vue app.

As in the Laravel scaffolding javascript, axios should be configured like so:

window.axios = require('axios');
window.axios.defaults.headers.common['X-Requested-With'] = 'XMLHttpRequest';

let token = document.head.querySelector('meta[name="csrf-token"]');

if (token) {
    window.axios.defaults.headers.common['X-CSRF-TOKEN'] = token.content;
} else {
    console.error('CSRF token not found:');


Publish the VueJS component:

php artisan vendor:publish --tag=kustomer-vue-component

Publish the SASS style file:

php artisan vendor:publish --tag=kustomer-sass-component

Then in your vue app:

// app.js
Vue.component('kustomer', require('./components/Kustomer/Kustomer.vue'));
// app.scss
@import 'kustomer';

Retrieve Feedbacks

A Feedback essentially has 4 attributes:

  • Type : Represents the "category" of the feedback (bug, like, suggestion, etc)
  • Message : the typed message from your visitors
  • User Infos : a JSON column containing all sorts of informations about the user's request
  • Reviewed : a boolean column allowing to mark a feedback as "reviewed"

Once a Feedback is stored in your database, you can use your own backoffice to display and manipulate the datas.

The Feedback model works like any other Eloquent model so it's very easy to use in your Laravel Application.

Using Laravel Nova ? No problem !

Use With Laravel Nova

If you're using Laravel Nova you will certainly want a tool to visualize all feedbacks that you have received.

You can install the official Laravel Nova Tool here.

Event, Job, Notification, etc

When a new feedback is correctly stored, we will dispatch a Laravel Event.

You can listen to this event and trigger any kind of listeners. It's up to you to decide what happens next! You can send an email to the administrator, log some data, or whatever you can think about.

In your EventServiceProvider you can update the $listen property to add the Kustomer Event.

protected $listen = [
    'Mydnic\Kustomer\Events\NewFeedback' => [
        'App\Listeners\YourOwnListener', // change this

    // ...


Laravel Kustomer is an open-sourced software licensed under the MIT license.

In this project you will find some svg icons that come from FlatIcon. You're free to change them in your own project.