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Allow certain users to see unredacted email addresses and mobiles #3033

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olineham opened this issue Jan 29, 2016 · 6 comments

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@olineham
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commented Jan 29, 2016

Email addresses and mobile numbers are redacted from responses to prevent spam. There's often a legitimate reason for certain users to see them. This should be an option.

For example, in New Zealand users sometimes need to send private information outside our FYI.org.nz site to prove their eligibility. At present these users need to contact us to ask for the unredacted email address or phone number.

At present users are told to email the site if they want to know the unredacted address/mobile, but even superusers can't quickly see it if the message happens to be base64 encoded.

I suggest that:

  • superusers see the unredacted message
  • the requester sees the unredacted message

I can't see this increasing spam to the addresses / mobiles at all.

@crowbot

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commented Feb 1, 2016

See also #10

@crowbot crowbot added 2 - contender and removed 1 - new labels Feb 1, 2016

@olineham

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commented Feb 3, 2016

Oops, I did search before I opened this but clearly not well enough.

@RichardTaylor

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commented Feb 12, 2016

#1106 covers the base64 encoding issue which, if addressed, would make it much easier for administrators to deal with requests for email addresses.

On WhatDoTheyKnow we see very very few legitimate reasons relating to the actual request correspondence.

What we do at WhatDoTheyKnow have people using the service to ask for email addresses, then being frustrated or confused when the system redacts the material they'd asked for.

@RichardTaylor RichardTaylor added the x:uk label Mar 30, 2016

@RichardTaylor

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commented Mar 30, 2016

We've got a user on WhatDoTheyKnow who's made 50 request for email contact details

https://www.whatdotheyknow.com/admin/users/102969

They've started to ask us to unredact the responses.

It's going to take lots of volunteer admin time to unredact them. (It may even be the volunteer administrators are unable/unwilling to help due to the volume of requests and other higher priority tasks)

@RichardTaylor

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commented Apr 14, 2016

The user mentioned above has now made 150 such requests and it does appear the volunteer team are unable/unwilling to help with the requested unredactions of the responses due to the volume of requests and other higher priority tasks.

@RichardTaylor

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commented Sep 6, 2018

Another example on WhatDoTheyKnow of a user who has made lots of requests which include a request for contact information.
https://www.whatdotheyknow.com/admin/users/165418

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