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Followup message body via API #3514

schlos opened this issue Oct 2, 2016 · 0 comments


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commented Oct 2, 2016

Like we currently have ability to define text for new request via API:;body=BODY_TEXT&tags=TAG1

It would be nice to have same functionality for follow-ups (and internal review), specifically for users that end up on unhappy page to give them predefined templates for followups:

  • link with template when body didn't reply
  • link with template when body delivered only partial information
  • etc

Link something like:

to insert predefined template via "body="

Same can then be used for internal_review:;body=%22Template%20for%20clarification%20based%20on%20quick%20action%20button%22

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