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Email with PDF attachment produces error on parsing #3667

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crowbot opened this Issue Jan 9, 2017 · 3 comments

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crowbot commented Jan 9, 2017

Error is:

FAILED ActsAsXapian.update_index job [id] main body text more than 1 MB, need to implement clipping like for attachment text, or there is some other MIME decoding problem or similar model InfoRequestEvent id [id]

Looks like it's not recognising the PDF. The error is caused by incoming message 9996 on IPV. I've manually set the body text for this email to blank and forwarded a version parsed by my local mail client to the site admin for upload.

@garethrees garethrees removed the 1 - new label Jan 16, 2017

@crowbot crowbot added 1 - new and removed bug labels Feb 15, 2017

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There are several more examples of what looks like the same problem - e.g. messages 10249, 10218. I think we should probably bump up the importance of this a bit.

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crowbot commented Feb 15, 2017

There are several more examples of what looks like the same problem - e.g. messages 10249, 10218. I think we should probably bump up the importance of this a bit.

@garethrees garethrees added 2 - contender and removed 1 - new labels Feb 27, 2017

@lizconlan lizconlan added the bug label Feb 27, 2017

@garethrees garethrees self-assigned this Mar 27, 2017

@garethrees garethrees removed their assignment Jul 27, 2017

@garethrees garethrees added 0 - backlog and removed 2 - contender labels Oct 9, 2017

@garethrees garethrees added the x:eu label Feb 5, 2018

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Just had another of these.

e = InfoRequestEvent.find(EVENT_ID)
m = e.incoming_message
m.cached_attachment_text_clipped = ''
m.cached_main_body_text_folded = '[MIME decoding problem]'
m.cached_main_body_text_unfolded = '[MIME decoding problem]'
m.save
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garethrees commented Feb 5, 2018

Just had another of these.

e = InfoRequestEvent.find(EVENT_ID)
m = e.incoming_message
m.cached_attachment_text_clipped = ''
m.cached_main_body_text_folded = '[MIME decoding problem]'
m.cached_main_body_text_unfolded = '[MIME decoding problem]'
m.save
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Related to #4412.

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garethrees commented Feb 5, 2018

Related to #4412.

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