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Show "fixed" reports differently on map #1697

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gregtyler opened this issue May 7, 2017 · 3 comments

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@gregtyler
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commented May 7, 2017

I may be missing something, but I find it very confusing that fixed reports are shown on the map alongside ones which are open. I was confused why several problems were listed on my street but, opening them, it turned out that most had been marked as fixed.

This also made it difficult to tell whether the issue I was reporting had already been reported, or these were previously fixed (and similarly named) issues.

I'd suggest showing fixed reports slightly differently to highlight which are ongoing issues. Perhaps fixed reports could have green map markers, or their map markers could be smaller.

For example (picked at random, not my street): this map shows five markers. The one in the middle ("Hypodermic needles..") is fixed, but there's no way to tell this without clicking on it.

Apologise if I'm misunderstanding what counts as "fixed". Perhaps these are still waiting for council confirmation..?

@dracos

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commented May 8, 2017

Hi, thanks for your comment. The needles report says "fixed" in the sidebar, and there are filters on the page, where you can choose to show only unfixed reports (or reports from particular categories etc), which I think helps with your query. I guess not so much on mobile, where perhaps we need to consider how we could show these filters or otherwise behave differently. Here is the unfixed-only view: https://www.fixmystreet.com/around?lat=53.476227&lon=-2.221827&zoom=4&status=open&sort=created-desc

The site did historically show pins in different colours, but people found that confusing; we could probably revisit it now. Old reports drop off the map, so the point of showing (recently) fixed reports as well as old ones is I guess in case you are interested in the history of an area, or is it something that happened in the past and has happened again, or repeatedly. But I'm sure we haven't got it right by any means, and will continue to try and improve the site (the filters I mention were added last year, for example).

@gregtyler

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commented May 8, 2017

Thanks for the quick response, I'm not sure how I missed the filters in the sidebar. That definitely helps!

I certainly see the benefit in having an easy way to see recently fixed reports on the map, and I appreciate how people might find different colours confusing (for first-time visitors in particular).

I quite like the way that Google Maps used to handle secondary markers, by giving them a smaller and simpler icon. It meant you could easily see the most pertinent results, but still see and access the secondary ones. But I can see how this also might be confusing to people, and presume Google Maps stopped using it for a reason (though I guess their use case is different).

Thanks for your advice with the filters 😃

@MyfanwyNixon

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commented Aug 29, 2017

User request via Twitter:

Could the fixed reports on map view on your app be marked in green rather than yellow? Would be useful.

(NB mentions app, though I assume changes made to main site's pins would feed through to app)

@dracos dracos added this to Icebox in FixMyStreet Apr 29, 2019

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