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User journey for "Send a Message" Misleading #454

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paullenz opened this issue Mar 6, 2014 · 5 comments

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@paullenz
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commented Mar 6, 2014

The "Send a message" call to action here:

http://www.theyworkforyou.com/mp/10777/david_cameron/witney#appearances

Suggests that:

  1. Anyone can mail that MP
  2. That clicking on that link will take you through to a page where you can send a message

The actual flow is to drop you at the postcode input on WTT - if you enter a non-Witney postcode you will not be able to send a message to, in this instance, David Cameron

@abimysoc

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commented Mar 6, 2014

Agree. Shouldn't even show a "Send a message" button unless we know it's the user's MP, and in that instance the button should say something like "Send a message to your MP, David Cameron".

@abimysoc abimysoc added Bug labels Mar 6, 2014

@dracos

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commented Mar 7, 2014

I very agree with all this, apart from I do think we, like the old site, want it to have a link to WTT for all MPs in some way (it used to be a textual "Send a message to your Foo with WriteToThem" link for non-user MP).

@wrightmartin

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commented Mar 7, 2014

This is something that bothered me during the design - this is wrong, you're correct, but I think it's always been broken.

Should this button only show when it is your MP? Why show this at all on other pages?

Perhaps there should be a top-level page called 'contact your MP' instead?

@jacksonj04

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commented Mar 11, 2014

What used to happen was that the button was shown in various guises depending on if it was the user's MP or not.

If you weren't signed in, or were signed in but not looking at your own MP, you got "Message your MP on WriteToThem". It was only if you were signed in, had a postcode set and were looking at your MP that you got "Write to Joe Bloggs on WriteToThem".

@zarino

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commented Jun 22, 2015

@wrightmartin and I discussed this ticket a bit today.

We think we should:

  • Remove the WTT button from the MP page header (leaving just the email subscription button)
  • And if we know this is your MP: show a new <div class="panel"> in the main page content, telling you that, based on the postcode you gave us originally, you can write to this MP, because they're your MP.
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