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Merge pull request #358 from netwrix/zoey/kb-auditor
Reorganize Auditor KB articles into categorized subfolders
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‎docs/auditor/10.6/admin/healthstatus/troubleshooting.md‎

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| I see a blank window instead of a report. | Contact your Auditor Global administrator to make sure that you are granted sufficient permissions on the Report Server. To view reports in a web browser - Open a web browser and type the Report Manager URL (found under Settings>**Audit Database**). In the page that opens, navigate to the report you want to generate and click the report name. You can modify the report filters and click View Report to apply them. |
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| I configured report subscription to be uploaded to a file server, but cannot find it / cannot access it. | Subscriptions can be uploaded either to a file share (e.g., _\\filestorage\reports_) or to a folder on the computer where Auditor Server is installed. To access these reports, you must be granted the Read permission. |
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| When trying to collect event data from Active Directory domain, an error message like this appears in Netwrix Health Log: _Monitoring Plan: `<Monitoring_Plan_Name>` The following error has occurred while processing '`<Item_Name>`': Error collecting the security log of the domain `<Domain_Name>`. Failed to process the domain controller `<Domain_Controller_Name>` due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it_. | This may happen due to Secondary Logon Service disabled state. To collect event data from the domain, this service must be up and running. Open its properties and start the service. |
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| The 'Workstation' field in search, reports, and Activity Summary is reported as 'unknown' | For the full list of possible reasons, please refer to the following Netwrix Knowledge Base article: [Why is the "Workstation" field reported as "unknown"?](/docs/kb/auditor/workstation-field-reported-as-unknown) |
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| The 'Workstation' field in search, reports, and Activity Summary is reported as 'unknown' | For the full list of possible reasons, please refer to the following Netwrix Knowledge Base article: [Why is the "Workstation" field reported as "unknown"?](/docs/kb/auditor/reports-alerts-and-notifications/report-generation/workstation-field-reported-as-unknown) |
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## Creating a ticket with Customer portal
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‎docs/auditor/10.6/admin/monitoringplans/sharepoint/overview.md‎

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| Problem | Description | KB article |
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| ------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| The "Timeout Expired" error appears during the agent's deployment. | The agent failed to be deployed due to one of the following reasons: - One or several servers are unreachable - The SPAdminV4 service is not started on any of the servers. - The servers within the farm are located in different time zones. - Your SharePoint farm exceeds the recommended capacity limits. Increase DeployTimeout value in _%ProgramData%\Netwrix\NetwrixAuditor for SharePoint\ Configuration\ `<managed_object_name>`\ Commonsettings.config_ and restart the agent service. | Refer to the [Timeout Expired Error on SharePoint Core Service Deployment](/docs/kb/auditor/timeout-expired-error-on-sharepoint-core-service-deployment) Knowledge Base article for the solution. |
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| The "Timeout Expired" error appears during the agent's deployment. | The agent failed to be deployed due to one of the following reasons: - One or several servers are unreachable - The SPAdminV4 service is not started on any of the servers. - The servers within the farm are located in different time zones. - Your SharePoint farm exceeds the recommended capacity limits. Increase DeployTimeout value in _%ProgramData%\Netwrix\NetwrixAuditor for SharePoint\ Configuration\ `<managed_object_name>`\ Commonsettings.config_ and restart the agent service. | Refer to the [Timeout Expired Error on SharePoint Core Service Deployment](/docs/kb/auditor/configuration-and-setup/sharepoint-and-teams-auditing/timeout-expired-error-on-sharepoint-core-service-deployment) Knowledge Base article for the solution. |
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## SharePoint Farm
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‎docs/auditor/10.6/admin/settings/longtermarchive.md‎

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| Option | Description |
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| ------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| Long-Term Archive settings | |
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| Write audit data to | Specify the path to a local or shared folder where your audit data will be stored. By default, it is set to _"C:\ProgramData\Netwrix Auditor\Data"_. By default, the LocalSystem account is used to write data to the local-based Long-Term Archive and computer account is used for the file share-based storage. Subscriptions created in the Auditor client are uploaded to file servers under the Long-Term Archive service account as well. It is not recommended to store your Long-Term Archive on a system disk. If you want to move the Long-Term Archive to another location, refer to the following Netwrix Knowledge base article: [How to move Long-Term Archive to a new location](/docs/kb/auditor/how-to-move-long-term-archive-to-a-new-location). |
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| Write audit data to | Specify the path to a local or shared folder where your audit data will be stored. By default, it is set to _"C:\ProgramData\Netwrix Auditor\Data"_. By default, the LocalSystem account is used to write data to the local-based Long-Term Archive and computer account is used for the file share-based storage. Subscriptions created in the Auditor client are uploaded to file servers under the Long-Term Archive service account as well. It is not recommended to store your Long-Term Archive on a system disk. If you want to move the Long-Term Archive to another location, refer to the following Netwrix Knowledge base article: [How to move Long-Term Archive to a new location](/docs/kb/auditor/features-and-operations/glossaries-and-faqs/how-to-move-long-term-archive-to-a-new-location). |
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| Keep audit data for (in months) | Specify how long data will be stored. By default, it is set to 120 months. |
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| Use custom credentials (for the file share-based Long-Term Archive only) | Select the checkbox and provide user name and password for the Long-Term Archive service account. You can specify a custom account only for the Long-Term Archive stored on a file share. The custom Long-Term Archive service account can be granted the following rights and permissions: - Advanced permissions on the folder where the Long-term Archive is stored: - List folder / read data - Read attributes - Read extended attributes - Create files / write data - Create folders / append data - Write attributes - Write extended attributes - Delete subfolders and files - Read permissions - On the file shares where report subscriptions are saved: - Change share permission - Create files / write data folder permission Subscriptions created in the Auditor client  are uploaded to file servers under the Long-Term Archive service account as well. See the [Subscriptions](/docs/auditor/10.6/admin/subscriptions/overview.md) topic for additional information. |
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‎docs/auditor/10.6/configuration/activedirectory/overview.md‎

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**CAUTION:** Folder associated with Netwrix Auditor must be excluded from antivirus scanning. See
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[Antivirus Exclusions for Netwrix Auditor](/docs/kb/auditor/antivirus-exclusions-for-netwrix-auditor)
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[Antivirus Exclusions for Netwrix Auditor](/docs/kb/auditor/system-administration/security-hardening/antivirus-exclusions-for-netwrix-auditor)
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knowledge base article for additional information.
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You can configure your IT Infrastructure for monitoring in one of the following ways:

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