diff --git a/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md b/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md index 990c2b3627..7ab8536318 100644 --- a/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md +++ b/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md @@ -28,7 +28,7 @@ This problem can occur when the Agent password being sent to the Hub Server is i ## Resolution 1. Stop the **Netwrix Agent Service**. -2. Navigate to your Agent Directory which contains the Rolling-Log Files. Read more [here](/docs/kb/general/netwrix-software-problem-what-info-should-i-provide.md). +2. Navigate to your Agent Directory which contains the Rolling-Log Files. 3. Right-click and edit the **Hubdetails.xml** file. 4. Remove the `` tags as they are the agent password which has been encrypted. 5. In place of ``, enter the `` tags. See an example of **HubDetails.xml** below. The default password is used as an example.