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From [[Gogaruco 2012]]

Presenter: Joe O'Brien

Bio

Joe is a father, business owner, speaker and developer. In 2006 he co-founded EdgeCase, a leading Ruby and Ruby on Rails training and consulting company. They have had a tremendous amount of success helping companies as large as Ingersoll Rand, GAP, and AT&T Interactive as well as those startups still in the inception stage. Through a partnership he has been giving training for well over three years on testing and development with Ruby on Rails. He has spoken at conferences including RailsConf, numerous regional conferences, and countless user groups.

Abstract

We spend a large portion of our time thinking about code and technical project issues. What about the people side of things? The majority of project failures occur because of people, not technology. What we need are guides that help us navigate the waters between the people around us.

People Patterns introduces my latest effort to capture the subtleties and nuances of interpersonal relations. I'm distilling a lot of experience, a bit of psychology and a substantial amount of research and have come up with a series of patterns that can help everyone be more successful in teams and at work. How do you have those critical conversations? How do you get your point across when you think the other person is incompetent? Come and help me reveal these and join a lively discussion.

Summary

  • Keep a Conversation Rolodex
  • Voices in Your Head: They Don't Go Away
  • What do they see?
  • The three realities
  • Listen without agenda
  • Reveal Bad News Quickly
  • Close the loop
  • Consistent Uncompromising Honesty
  • Listen between the lines
  • Posivity moved forward
  • Assume the positive

Memorable Quotes

  • "I have never seen a project fail for technical reasons."
  • "I have never seen a project succeed for technical reasons."
  • "This year I want you to learn psychology."

Notes

Book Recommendations:

  • How to win Friends and Influence People
  • Pragmatic Thinking
  • Pop Psych Books

Discussion