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Update fails by clicking Updater aufrufen #39

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hitam4450 opened this Issue Sep 29, 2016 · 6 comments

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@hitam4450

hitam4450 commented Sep 29, 2016

Hi, I received information form both of my NextCloud instances (V 9.0.51 & 10.0) that there an update is available. On the Version 10.0 (test installation) I switched to the admin panel an clicked on the button "Updater aufrufen"(Channel production)and nothing happened ! I changed the channel to stable...again, nothing happened on clicked on the button "Updater aufrufen" ! I tried the same procedure on my working installation (Version 9.0.51) ...again the same result: Nothing happens ! No updater started!

I repeated the procedure 3 times...still the same result!

in config.php of both instances:
updater.server.url' => 'https://updates.nextcloud.org/updater_server/',

regards, hitam4450

@MorrisJobke

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MorrisJobke Sep 29, 2016

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V 9.0.51 & 10.0 <- those versions still ship the old updater and should not be used with the updater.

Starting with 9.0.54 and 10.0.1 we ship the updater in this repo, which was more widely tested.

You could try following steps: https://help.nextcloud.com/t/help-testing-the-9-0-54rc1-and-10-0-1rc1/3254/6?u=morrisjobke (be aware: restart the webserver after replacing the files, because we have seen interferences here and it looks like cached versions of the old updater code)

But as you have trouble opening the updater at all: could you check the output in the web developer console? And also check if there are red requests in the network tab of the web developer console?

Nethertheless - please don't use the old updater - if you want to test this use the new one (see steps above) - the old one caused many serious problems.

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MorrisJobke commented Sep 29, 2016

V 9.0.51 & 10.0 <- those versions still ship the old updater and should not be used with the updater.

Starting with 9.0.54 and 10.0.1 we ship the updater in this repo, which was more widely tested.

You could try following steps: https://help.nextcloud.com/t/help-testing-the-9-0-54rc1-and-10-0-1rc1/3254/6?u=morrisjobke (be aware: restart the webserver after replacing the files, because we have seen interferences here and it looks like cached versions of the old updater code)

But as you have trouble opening the updater at all: could you check the output in the web developer console? And also check if there are red requests in the network tab of the web developer console?

Nethertheless - please don't use the old updater - if you want to test this use the new one (see steps above) - the old one caused many serious problems.

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This is the new (and working) updater:

bildschirmfoto von 2016-09-29 10-05-25

The old one (don't click start here) - you can see that there is a "Backup" entry in the left sidebar and a "Checkpoints" section at the bottom:

bildschirmfoto von 2016-09-29 10-08-50

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MorrisJobke commented Sep 29, 2016

This is the new (and working) updater:

bildschirmfoto von 2016-09-29 10-05-25

The old one (don't click start here) - you can see that there is a "Backup" entry in the left sidebar and a "Checkpoints" section at the bottom:

bildschirmfoto von 2016-09-29 10-08-50

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hitam4450 Sep 29, 2016

Hi, @morris!

Thank you very much for your comprehensive answer and information. Not every developer in team is so nice and patient like you, to explain and guide to the right solution!

Ok, I agree that 9.0.51 won't be a version to support the "new" updater". Thats why I started with
the "test" version 10.0. I remember, that in one of the numerous threads of this subject, it was said,
that starting with version 10.0 it should not anymore be necessary to upgrade manually !

I just read your thread and would like to ask, where to put the updater script ?? In what place (directory) it should be placed ?? same as config.php ??

regards, hitam4450

hitam4450 commented Sep 29, 2016

Hi, @morris!

Thank you very much for your comprehensive answer and information. Not every developer in team is so nice and patient like you, to explain and guide to the right solution!

Ok, I agree that 9.0.51 won't be a version to support the "new" updater". Thats why I started with
the "test" version 10.0. I remember, that in one of the numerous threads of this subject, it was said,
that starting with version 10.0 it should not anymore be necessary to upgrade manually !

I just read your thread and would like to ask, where to put the updater script ?? In what place (directory) it should be placed ?? same as config.php ??

regards, hitam4450

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Put it in updater/ so, which should already exist (since you have the old one there as well)

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nickvergessen commented Sep 29, 2016

Put it in updater/ so, which should already exist (since you have the old one there as well)

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Ok, I agree that 9.0.51 won't be a version to support the "new" updater". Thats why I started with
the "test" version 10.0. I remember, that in one of the numerous threads of this subject, it was said,
that starting with version 10.0 it should not anymore be necessary to upgrade manually !

Sadly not. We just ship it with 10.0.1 😢

I just read your thread and would like to ask, where to put the updater script ?? In what place (directory) it should be placed ?? same as config.php ??

Into the folder updater/ like @nickvergessen answered.

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MorrisJobke commented Sep 29, 2016

Ok, I agree that 9.0.51 won't be a version to support the "new" updater". Thats why I started with
the "test" version 10.0. I remember, that in one of the numerous threads of this subject, it was said,
that starting with version 10.0 it should not anymore be necessary to upgrade manually !

Sadly not. We just ship it with 10.0.1 😢

I just read your thread and would like to ask, where to put the updater script ?? In what place (directory) it should be placed ?? same as config.php ??

Into the folder updater/ like @nickvergessen answered.

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hitam4450 Sep 29, 2016

Ok & many thanks for your guidance ! @morris @nickvergessen
I'll give it a try! 👏 😆
regards, hitam4450

hitam4450 commented Sep 29, 2016

Ok & many thanks for your guidance ! @morris @nickvergessen
I'll give it a try! 👏 😆
regards, hitam4450

@hitam4450 hitam4450 closed this Sep 29, 2016

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