NHS service standard - as a whole

[nancyhalladay24]

Use this issue to discuss the NHS service standard in the service manual.
Please share any comments or experiences using the guidance as a whole here.
If your comments or experience relate to a particular point in the service standard, please use the issue for that point.

Points in the service standard:

1. Understand users and their needs in the context of health and care
2. Work towards solving a whole problem for users
3. Provide a joined up experience across all channels
4. Make the service simple to use
5. Make sure everyone can use the service
6. Create a team that includes multidisciplinary skills and perspectives
7. Use agile ways of working
8. Iterate and improve frequently
9. Respect and protect users’ confidentiality and privacy
10. Define what success looks like and be open about how your service is performing
11. Choose the right tools and technology
12. Make new source code open
13. Use and contribute to open standards, common components and patterns
14. Operate a reliable service
15. Support a culture of care
16. Make your service clinically safe
17. Make your service interoperable