ACME is a prototypical dialogue system that relies on computational argumentation to aid and orient potential asylum applicants through the asylum application process requirements, helping them identify the highest level of protection they can apply for. The kind of proactive support ACME provides before the formal asylum application process begins is important because in most cases migrants are not familiar with the regulatory framework of international protection. In this way, ACME contributes to a more sustainable migration by reducing the load on territorial commissions, Courts, and humanitarian organizations supporting asylum applicants. Thanks to its modular neural-symbolic architecture and its use of expert-made argumentation-enable reasoning abilities, ACME respects the fundamental principles of data governance and privacy and ensures transparency, auditability, and explainability.
DOI: 10.1109/ICTAI62512.2024.00104
Please cite our work as
Bettina Fazzinga, Elena Palmieri, Margherita Vestoso, Luca Bolognini, Andrea Galassi, Filippo Furfaro, Paolo Torroni, "ACME: A Chatbot for Migrants in Europe", ICTAI 2024
@INPROCEEDINGS{10849473,
author={Fazzinga, Bettina and Palmieri, Elena and Vestoso, Margherita and Bolognini, Luca and Galassi, Andrea and Furfaro, Filippo and Torroni, Paolo},
booktitle={2024 IEEE 36th International Conference on Tools with Artificial Intelligence (ICTAI)},
title={A Chatbot for Asylum-Seeking Migrants in Europe},
year={2024},
volume={},
number={},
pages={702-707},
keywords={Europe;Systems architecture;Organizations;Chatbots;Protection;Artificial intelligence;chatbot dialogue system;immigration;privacy;argumentation;natural language processing;nlp;abstract argumentation},
doi={10.1109/ICTAI62512.2024.00104}}
This repository is partially based on https://github.com/Plutone11011/PArgChatbot